How to calculate Shrinkage and how to control shrinkage. What is the percentage to calculate shrinkage.
From India, Pune
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Dear Paritosh,

Do you work in a BPO or are you a student trying to find information for an assignment? In either case, it would have saved Dinesh Divekar's time if you had posed the question giving the scenario at the outset.

If you had only searched the web, you would have found links such as How to Calculate Shrinkage in a Call Center | Chron.com at https://www.google.co.uk/#q=bpo+shrinkage+formula.

Hence, I use this opportunity to appeal to members that we should search first and then seek clarification by giving the full scenario and what we have already done and found about our query.

From United Kingdom
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Shrinkage in retail is always calculated based on the selling price of the merchandise. There are different types of shrinkage, such as pilferage and theft.

Please share the industry type so that the same can be explained better :)

All the best

From India, Delhi
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I have always known shrinkage in terms of the retail industry. I was not aware there is shrinkage elsewhere. Simhan's link is news to me. (I don't think Indian BPOs use shrinkage as a term). If you do not clearly specify what you mean, you will get a wrong answer and also waste the time of others.
From India, Mumbai
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