Seniors,
I am in a service industry wherein I have to deal with different kinds of clients and staff. I need suggestions or any books/sites where I can develop good people management skills.
Thank you in advance.
From India, Mumbai
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I am in a service industry wherein I have to deal with different kinds of clients and staff. I need suggestions or any books/sites where I can develop good people management skills.
Thank you in advance.
From India, Mumbai
Acknowledge(0)Amend(0)
Hi,
While books can give you definite insights into a variety of qualities, skills, and competencies that could have a major influence in dealing with people, ultimately, it is your own style, personality, upbringing, attitudes, behavior, and passion that will largely determine your ability to manage tasks and people.
A book which immediately comes to mind that should help you get a holistic grasp of people management is "How to Win Friends and Influence People" by Dale Carnegie. While the book was written in the mid-1930s and has examples of that period, the core of the book and the message have remained the same over the years.
You might also get a lot of inputs from Leadership Management books as well as Communication books since the issues of people management are largely dictated by the manner, mode, time, style, and effectiveness of communications. The various theories of leadership could also help you identify your natural style, the limitations, and strengths of that style. It could open your eyes to alternative styles and bring to the fore your own prejudices and perceptions that make you ineffective. At the same time, you would also be aware of some key strengths that you can leverage to effectively connect with the people you have to interact with.
At the core of people management is Dale Carnegie's principle, "If you take interest in people, people will take interest in you."
You are welcome to visit my Motivational and Inspirational blogs listed below, which would also contain useful inputs relevant to your needs.
- www.actspot.wordpress.com
- www.poweract.blogspot.com
Regards
From India, Mumbai
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498While books can give you definite insights into a variety of qualities, skills, and competencies that could have a major influence in dealing with people, ultimately, it is your own style, personality, upbringing, attitudes, behavior, and passion that will largely determine your ability to manage tasks and people.
A book which immediately comes to mind that should help you get a holistic grasp of people management is "How to Win Friends and Influence People" by Dale Carnegie. While the book was written in the mid-1930s and has examples of that period, the core of the book and the message have remained the same over the years.
You might also get a lot of inputs from Leadership Management books as well as Communication books since the issues of people management are largely dictated by the manner, mode, time, style, and effectiveness of communications. The various theories of leadership could also help you identify your natural style, the limitations, and strengths of that style. It could open your eyes to alternative styles and bring to the fore your own prejudices and perceptions that make you ineffective. At the same time, you would also be aware of some key strengths that you can leverage to effectively connect with the people you have to interact with.
At the core of people management is Dale Carnegie's principle, "If you take interest in people, people will take interest in you."
You are welcome to visit my Motivational and Inspirational blogs listed below, which would also contain useful inputs relevant to your needs.
- www.actspot.wordpress.com
- www.poweract.blogspot.com
Regards
From India, Mumbai
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Hello Mcite,
Mr. Jacob has shared an excellent thought, and his reference to Dale Carnegie is very apt. In general, you can refer to any text on interpersonal relationships. You can also refer to other books like "7 Habits" by Stephen Covey, "Emotional Intelligence" by Daniel Goleman, "Motivation" by Richard Danny, and similar texts.
In addition to the above, also search in Cite HR by typing in your query in the search box and then pressing the Research button. You will get plenty of useful information.
V. Raghunathan
Navi Mumbai
From India
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Mr. Jacob has shared an excellent thought, and his reference to Dale Carnegie is very apt. In general, you can refer to any text on interpersonal relationships. You can also refer to other books like "7 Habits" by Stephen Covey, "Emotional Intelligence" by Daniel Goleman, "Motivation" by Richard Danny, and similar texts.
In addition to the above, also search in Cite HR by typing in your query in the search box and then pressing the Research button. You will get plenty of useful information.
V. Raghunathan
Navi Mumbai
From India
Acknowledge(2)Amend(0)Looking for something specific? - Join & Be Part Of Our Community and get connected with the right people who can help. Our AI-powered platform provides real-time fact-checking, peer-reviewed insights, and a vast historical knowledge base to support your search.
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(Fact Checked)-The book "How to Win Friends and Influence People" by Dale Carnegie is indeed a valuable resource for developing people management skills. Additionally, focusing on communication and leadership theories can enhance your abilities in managing tasks and people effectively. (1 Acknowledge point)