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Treating Mistakes as Training
There’s the story of a top salesman who made a terrible mistake. He’d bought a vast amount of fruit. He thought it would be a bargain but had totally overestimated and his company was left with tons and tons of this rotting fruit. He arrived at his office the following day and started to tidy his papers, clearing his desk. He gets a call from his manager, “Could you pop up and see me?” she says. “Of course” he mumbles and slowly makes his way up the stairs to his boss’ office.
As he enters the room he says “Look I know I got it wrong – I’m sorry – I’ve written my letter of resignation – here it is ” and puts it on the desk.
His manager looks at the letter, rips it in half, rips it in half again and puts it in the bin.
“You must be joking” she says smiling ” We’ve just spent £20,000 on your training – there’s no way you’re leaving until you’ve made that back for us.”
************************************************** ****
AVS
From India, Madras
456Treating Mistakes as Training
There’s the story of a top salesman who made a terrible mistake. He’d bought a vast amount of fruit. He thought it would be a bargain but had totally overestimated and his company was left with tons and tons of this rotting fruit. He arrived at his office the following day and started to tidy his papers, clearing his desk. He gets a call from his manager, “Could you pop up and see me?” she says. “Of course” he mumbles and slowly makes his way up the stairs to his boss’ office.
As he enters the room he says “Look I know I got it wrong – I’m sorry – I’ve written my letter of resignation – here it is ” and puts it on the desk.
His manager looks at the letter, rips it in half, rips it in half again and puts it in the bin.
“You must be joking” she says smiling ” We’ve just spent £20,000 on your training – there’s no way you’re leaving until you’ve made that back for us.”
************************************************** ****
AVS
From India, Madras
Reposted for the benefit of the members who have missed this thread. __________________________________________________________ AVS
From India, Madras
From India, Madras
Hi AVS
This was a humorously sensible story you shared. enjoied it,
Also its a good practise, on a different note, in BPO industry, trainers play certain recorded calls of the agents who had goofed up on the calls, and learning lessons are then thought to new call agents so that they dont repeat such mistakes. Many a times this mistake calls are even source of humor and great learning for new agents.
From Kuwait, Salmiya
This was a humorously sensible story you shared. enjoied it,
Also its a good practise, on a different note, in BPO industry, trainers play certain recorded calls of the agents who had goofed up on the calls, and learning lessons are then thought to new call agents so that they dont repeat such mistakes. Many a times this mistake calls are even source of humor and great learning for new agents.
From Kuwait, Salmiya
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