Dear All,

Can anyone let me know how to set up surveillance within the organization to gather relevant messages regarding activities in each department and among the staff at all levels? Please provide suggestions as my reporting authority requires me to do this urgently and collect messages from the shop floor. I hope someone will understand and assist accordingly.

Thanks with Regards,
KB

From India, Bangalore
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First of all, I would like to say that you should not engage in this kind of activity. However, in the case of it being a matter of survival, you can involve someone from each department in confidence.

"KHILAO PILAO AND APNE MATLAB KI BAAT NIKALWAO," is a fundamental principle in every organization. I mean to say, in India, everything is possible. Here, you may need to invest something to gain something.

Thanks and regards,
Anil

From India, Mumbai
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Kavitha, This is bad practice. If the management does not believe their employees and resort to such spying practices, it will prove to be counter-productive in the long term. pon
From India, Lucknow
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Dear Kabitha,

This will create a lot of problems in your organization and also among employees. The best way is for you to be on the shop floor interacting with employees from all levels. This will enhance your employee relations, and employees will start trusting you and sharing their problems. Employees will also feel motivated. You will definitely get good results and will also help you to know what is happening in your organization.

From India, Bhubaneswar
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Hello Kavitha Bajaj,

Shaikh Abedeen is right.

Prima facie, it looks like your boss is still in the Stone Age. Those days are gone when you could resort to such things and get away easily.

The very fact that your boss wants something like this done points to something very drastically wrong with the culture in your company. I suggest focusing on how to correct this aspect rather than allowing it to continue and searching for ways to get the feedback secretly.

I am not sure if your boss has given you those instructions in writing or just verbally.

Also, please ask him to bear in mind that today there are very stringent privacy laws. Even if any employee gets suspicious, he/she can file a case under that law, and things will just blow up. In most organizations, employees keep discussing personal matters along with the official issues.

In such a worst-case scenario, it's you who will be made the scapegoat rather than him. Just recollect the currently ongoing case in the Supreme Court regarding the Nira Radia Tapes. You will know what I mean. The onus of proving or disproving will be on the company, not on the individual.

I suggest waiting for others in this forum to also give their suggestions.

Regards,

TS

From India, Hyderabad
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Dear Kavitha,

This is a very bad idea, it's like saying "Hitting on one's own leg."

Let me elucidate one incident which I witnessed. One of my friends opened two branches of a 2-star restaurant in the same city and he employed two spies in each restaurant. The restaurants were running very well until the other employees found out about the spies. Once they got the information that there were spies among them, they started hiding every single thing. The teamwork broke down, and as a result, the restaurant closed in the 7th month since its start.

So, I suggest keeping an open-door policy instead of using spies, which will benefit you, the employees, as well as the organization.

Thanks,

From Kuwait, Hawalli
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Dear Kavitha,

There are scores of opinions already. Generating organizational intelligence is not bad per se. However, it has to be done very carefully lest it will do more harm than good.

By the way, why do you require insight to know what employees do? What they do and do not do will be so obvious through the business performance. Business performance is a result of individual performance.

What you need to do is to set a sound performance management system and give performance goals for every department. This way, each department will start focusing on their goals rather than wasting their time and energy on non-productive activities.

Spying on own employees is a quite bad idea. If you indulge in these activities, there will be adverse repercussions, and you and your boss will end up spending time handling the issues arising out of spying. Please remember time is quite precious, and every moment that you spend should be for productive purposes.

Thanks,

Dinesh V Divekar

From India, Bangalore
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Dear Ms. Kavitha,

Distinguished members of this community have submitted their BEST VIEWS, and I suggest you "NOT TO GIVE BIRTH TO HYPOCRISY."

Forgive me for writing this in a very straightforward manner, "your reporting authority is not a matured professional."

With profound regards

From India, Chennai
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Hello Kavitha Bajaj,

I would second Dinesh V Divekar's comments: "Generating organizational intelligence is not bad per se," BUT WITH A RIDER. There sometimes will be situations when you suspect someone or a group sabotaging the organizational goals/secrets—NOT individual goals/secrets, MIND YOU. That's when you would be right in carrying out such a discrete exercise. As an analogy, you can take the country's secret/intelligence/spy services. But A BIG NO NO for any such thing as a matter of standard practice.

Regards,
TS

From India, Hyderabad
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Dear Kavitha,

This might sound alien, but before initiating a spy program, have you considered transparency and encouraging people to speak fearlessly about what matters? To each their own, we cannot help if others conspire. At the same time, no one is anyone's fool! All you can do is ensure that trust in the management strengthens with every effort you make.

In short, I echo Pon1965, Shaikh Abedeen, Dinesh, M. Sayeed, skhadir, and Sateesh. Wish you all the best!

Regards,
(Cite Contribution)

From India, Mumbai
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