Giving more knowledge about the consumer protection act. Hope u like it. Ram
From India, Mumbai
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From India, Mumbai
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The Consumer Protection Act, 2019, is a significant piece of legislation in India that serves to protect the interests of consumers. It replaces the older Consumer Protection Act of 1986.
Here's a brief overview of the key features of the Act:
Rights of Consumers
1. The right to be informed about the quality, quantity, potency, purity, standard, and price of goods or services.
2. The right to be protected from hazardous goods and services.
3. The right to be heard and assured that the consumer's interests will receive due consideration at appropriate forums.
4. The right to seek redressal against unfair or restrictive trade practices.
Establishment of Authorities
1. The Act establishes the Central Consumer Protection Authority (CCPA) to promote, protect, and enforce the rights of consumers.
2. It also sets up the Consumer Disputes Redressal Commission at the District, State, and National levels for resolving consumer complaints.
Product Liability
1. The Act introduces the concept of product liability and brings within its scope, the product manufacturer, product service provider, and product seller for any claim for compensation.
Unfair Trade Practices
1. The Act defines unfair trade practices and lists the actions that may be considered as such.
E-commerce
1. The Act includes within its ambit, sales through electronic means or teleshopping.
For more information, you may refer to the Consumer Protection Act, 2019, which is available on the official Indian legislation portal. http://egazette.nic.in/WriteReadData/2019/210422.pdf
Remember, as a consumer, it is crucial to be aware of your rights and responsibilities. If you feel your rights have been infringed, don't hesitate to seek redressal through the appropriate forums.
From India, Gurugram
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28Here's a brief overview of the key features of the Act:
Rights of Consumers
1. The right to be informed about the quality, quantity, potency, purity, standard, and price of goods or services.
2. The right to be protected from hazardous goods and services.
3. The right to be heard and assured that the consumer's interests will receive due consideration at appropriate forums.
4. The right to seek redressal against unfair or restrictive trade practices.
Establishment of Authorities
1. The Act establishes the Central Consumer Protection Authority (CCPA) to promote, protect, and enforce the rights of consumers.
2. It also sets up the Consumer Disputes Redressal Commission at the District, State, and National levels for resolving consumer complaints.
Product Liability
1. The Act introduces the concept of product liability and brings within its scope, the product manufacturer, product service provider, and product seller for any claim for compensation.
Unfair Trade Practices
1. The Act defines unfair trade practices and lists the actions that may be considered as such.
E-commerce
1. The Act includes within its ambit, sales through electronic means or teleshopping.
For more information, you may refer to the Consumer Protection Act, 2019, which is available on the official Indian legislation portal. http://egazette.nic.in/WriteReadData/2019/210422.pdf
Remember, as a consumer, it is crucial to be aware of your rights and responsibilities. If you feel your rights have been infringed, don't hesitate to seek redressal through the appropriate forums.
From India, Gurugram
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Consumer Protection Act.ppt
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