Hi All, I am a pre-process trainer for outbound process and I took this role recently.Please help me with pre process training guidelines, so that I can handle this profile effectively.
From India, Mumbai
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From India, Mumbai
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Suggestions for Pre-Process Training
Please consider the following suggestions:
- Vertical/Industry Knowledge
- Client Information
- Information about the culture of the country the client belongs to or the target customer base
- Communication (verbal/written) as required in the role
- Legal Purviews for the Job: For example, if it's related to car insurance selling, then certain laws related to that
- Data Protection Act
- Behavioral: Emotional Intelligence (Escalations Handling)
Regards,
(Cite Contribution)
From India, Mumbai
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1873Please consider the following suggestions:
- Vertical/Industry Knowledge
- Client Information
- Information about the culture of the country the client belongs to or the target customer base
- Communication (verbal/written) as required in the role
- Legal Purviews for the Job: For example, if it's related to car insurance selling, then certain laws related to that
- Data Protection Act
- Behavioral: Emotional Intelligence (Escalations Handling)
Regards,
(Cite Contribution)
From India, Mumbai
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Pre and post training assessment form X.doc
Training process diagram.pdf
STEP BY STEP PROCESS OF TRAINING.ppt