Hi All, I am a pre-process trainer for outbound process and I took this role recently.Please help me with pre process training guidelines, so that I can handle this profile effectively.
From India, Mumbai
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From India, Mumbai
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Dear Priya ,
Please consider the following suggestions:
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From India, Mumbai
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1893Please consider the following suggestions:
- Vertical/ Industry Knowledge
- Client information
- Information about the culture of the country the client belongs to or the target customer base
- Communication [ Verbal/ written] as required in the role
- Legal purviews for the job- [ For eg if its into Car Insurance selling , then certain laws related to that ]
- Data Protection Act
- Behavioural - Emotional Intelligence [ Escalations handling]
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From India, Mumbai
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Pre and post training assessment form X.doc
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