Hi ,
Am in lost of words.
Can you help me how to reply to the negative feedback from the client. I can recall only 3 sentences -
Thank you for bringing this to our notice.
Will counsel the team member regarding the same.
Regret the inconvenience caused.
From India, Hyderabad
Am in lost of words.
Can you help me how to reply to the negative feedback from the client. I can recall only 3 sentences -
Thank you for bringing this to our notice.
Will counsel the team member regarding the same.
Regret the inconvenience caused.
From India, Hyderabad
Dear Kamal
I welcome you to CiteHR.com.
To get "positive and appropriate feedback"from our members, it is advisable to ensure that sufficient background information and reference to context is included in the post.
You have not given any information on the kind of business your company is dealing with, the task/assignment involved, the errors/non-compliance on which the feedback was given etc.
In the absence of more information, I can only suggest that you can include the following after suitable modification, if appropriate :
"We assure you that the 'infractions' pointed out shall not be repeated again as we are suitably modifying the process to eliminate such deviations/errors."
"We look forward to a happy and a long association with you and promise to delight you always, with our impeccable services."
Warm regards.
From India, Delhi
1426I welcome you to CiteHR.com.
To get "positive and appropriate feedback"from our members, it is advisable to ensure that sufficient background information and reference to context is included in the post.
You have not given any information on the kind of business your company is dealing with, the task/assignment involved, the errors/non-compliance on which the feedback was given etc.
In the absence of more information, I can only suggest that you can include the following after suitable modification, if appropriate :
"We assure you that the 'infractions' pointed out shall not be repeated again as we are suitably modifying the process to eliminate such deviations/errors."
"We look forward to a happy and a long association with you and promise to delight you always, with our impeccable services."
Warm regards.
From India, Delhi
Hi Kamal:
If you have indeed found out that the clients observations are true, then you can communicate to them that you are thankful and because of his/her observation..you would be able to rectify the situation. Also find out why the problem happened in the first place. In the communication with the client, also let the him/her know the reason for the same.
The intent would be towards building long term relationships with the client rather than respond in an ad hoc manner. In most industries the word of mouth is the most powerful medium to marketing/public relations.
Do get back to me incase of any further query.
Regards,
Rohan
From India, Bangalore
If you have indeed found out that the clients observations are true, then you can communicate to them that you are thankful and because of his/her observation..you would be able to rectify the situation. Also find out why the problem happened in the first place. In the communication with the client, also let the him/her know the reason for the same.
The intent would be towards building long term relationships with the client rather than respond in an ad hoc manner. In most industries the word of mouth is the most powerful medium to marketing/public relations.
Do get back to me incase of any further query.
Regards,
Rohan
From India, Bangalore
If I am a client and have received bad service, one thing I want to know is what steps you are going to take to fix the problem. Merely telling me you will counsel the staff member concerned cuts no ice with me. They are just meaningless words designed to placate someone.
Angry customers want to see positive action taken to remedy the situation.
I suggest you start there first.
From Australia, Melbourne
Angry customers want to see positive action taken to remedy the situation.
I suggest you start there first.
From Australia, Melbourne
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Enforcement of negative covenants in employment terms.pdf