Dear all,
I'm working with my present company for past one year. The company has offices in Delhi and Gurgaon both & I was appointed & am the whole sole incharge as HR for both the offices and operate from G'gaon office.
I'm having a really tough time in process of coordination with my Front Office Exe. since the time I've joined this company & she sits in Delhi office . She's always been & even now is very rude/ignorent/not giving a heed to the matter I seeked/seek her coperation wherein she can & should help.
I have communicated & complained n number of times to my ex (She didn't do anything) & discusses some recent incidents with present boss,but no outcome.
I desperatly need ur guidence on how to deal with her and how prefeesoinaly can I approach her to get her assistance or to complain about her to sr. mgmt.
(There's history she has in this company which I can share if it's needed)
Would appreciate ur quickreplies.
Thanks & Regards
From India, Mumbai
I'm working with my present company for past one year. The company has offices in Delhi and Gurgaon both & I was appointed & am the whole sole incharge as HR for both the offices and operate from G'gaon office.
I'm having a really tough time in process of coordination with my Front Office Exe. since the time I've joined this company & she sits in Delhi office . She's always been & even now is very rude/ignorent/not giving a heed to the matter I seeked/seek her coperation wherein she can & should help.
I have communicated & complained n number of times to my ex (She didn't do anything) & discusses some recent incidents with present boss,but no outcome.
I desperatly need ur guidence on how to deal with her and how prefeesoinaly can I approach her to get her assistance or to complain about her to sr. mgmt.
(There's history she has in this company which I can share if it's needed)
Would appreciate ur quickreplies.
Thanks & Regards
From India, Mumbai
Hi,
This is a very strange case, why your boss and other seniors are accepting indiscipline. First of all do you have built up any file wrt her indiscipline, is the management is taking leinient view on all the indisciplinary cases or only in this case
If it is across the organization then that is not the place for you to continue, better search for another job and leave because you cannot implement any systems and processes in that organization, if it is only wrt that person then you have to wait till you have a good cause with all witnesses and forward to the management and take action.
with best regards - kameswarao
From India, Hyderabad
30This is a very strange case, why your boss and other seniors are accepting indiscipline. First of all do you have built up any file wrt her indiscipline, is the management is taking leinient view on all the indisciplinary cases or only in this case
If it is across the organization then that is not the place for you to continue, better search for another job and leave because you cannot implement any systems and processes in that organization, if it is only wrt that person then you have to wait till you have a good cause with all witnesses and forward to the management and take action.
with best regards - kameswarao
From India, Hyderabad
Hi boski,
I agree with mr.kraos..that why ur boss is not taking any action against her,well i don't have perfect answer to ur question...but don't leave the job there might be some other reason that she's behavin like this..as you have mentioned that she sits in delhi comp since u've joined in...if she was in gurgaon office before ur joining...???
From India, Pune
I agree with mr.kraos..that why ur boss is not taking any action against her,well i don't have perfect answer to ur question...but don't leave the job there might be some other reason that she's behavin like this..as you have mentioned that she sits in delhi comp since u've joined in...if she was in gurgaon office before ur joining...???
From India, Pune
Hi,
This is really a tough situation, I myself had gone thru the exactly same situation.
Now the solution to this as what I did was,.
1)Shoot a mail to your senior management regarding the problems you are facing with that executive in Delhi.
2)Mention the instances.
3) Wait for a few days to see if she has been contacted by management or not.
4)If not, Kindly donot do the work which needs her assistance.
If then the management questions u, Then its not your fault. The proof being the email that you sent them well on time intimating regarding the whole situation on which no action was taken.
So this way u stand strong, you are ready to take responsibilities and implement systems but its that executive who comes as a hurdle.
Otherwise everytime you will be questioned on your capabilities.
Donot write anything about her personal life or some issue she had in the ofc in a mail, better discuss it personally with the senior management keeping it the last option.
This infact is the solution I applied and worked well.
Hope it works for u as well,
Vineet
From India, Chandigarh
This is really a tough situation, I myself had gone thru the exactly same situation.
Now the solution to this as what I did was,.
1)Shoot a mail to your senior management regarding the problems you are facing with that executive in Delhi.
2)Mention the instances.
3) Wait for a few days to see if she has been contacted by management or not.
4)If not, Kindly donot do the work which needs her assistance.
If then the management questions u, Then its not your fault. The proof being the email that you sent them well on time intimating regarding the whole situation on which no action was taken.
So this way u stand strong, you are ready to take responsibilities and implement systems but its that executive who comes as a hurdle.
Otherwise everytime you will be questioned on your capabilities.
Donot write anything about her personal life or some issue she had in the ofc in a mail, better discuss it personally with the senior management keeping it the last option.
This infact is the solution I applied and worked well.
Hope it works for u as well,
Vineet
From India, Chandigarh
First - wat was the history?
And - Boski - think like this. She is being that way - as she thinks "THATS THE WAY"
And you need to keep up your profile too, and do what is nececessary to mend the situation. All we can do is - first seek co-operation, then make sure she responds.
If this is not the case - give her the accountability for "being responsible" for any delays that will take place, becasue of her not co-operating with you.
She may have been someone in the past - and doing a same type of the job, but company grows, people advance, responsibilities increase. She must learn / or be straightened to do what is necessary for the job to be complete on time.
Forget abt her arrogant nature - focus on getting her co-operation, even if thats with a grin on her face! ;-)
I have a lady - who sits right in front of me.. She is arrogant - loud and uses rough language at our housekeeping people (for not maintaining cleanliness of HER space).
One day she did this eeeeky thing - she washed her hands right in front of my seat, and the water spilt over the floor - there...that was enough to make me go mad. She is elder to me by 20 yrs.... But I had no choice but just tell her "Ma'am - you cant do this here. If you expect cleanliness, pls make sure you follow it first"
I was harsh - she went mad..she screamed, yelled at me - she asked "Do you know who I am???? " "Do you know my past experience?" "You better mind your work"
My answer was simple - Yes I am minding my work, and you better let me do it!
If there is a difficulty, pls drop me an email. Lets see if my boss approves you doing this thing here - I will be glad to let you do it then!!
Sometimes - we have to be strong with what we need. After this incident, she has never ever raised her voice in front of others - In the sense, she now thinks before talking.
So same in your case - just make your point clear. You are responsible dear!
From India, Madras
And - Boski - think like this. She is being that way - as she thinks "THATS THE WAY"
And you need to keep up your profile too, and do what is nececessary to mend the situation. All we can do is - first seek co-operation, then make sure she responds.
If this is not the case - give her the accountability for "being responsible" for any delays that will take place, becasue of her not co-operating with you.
She may have been someone in the past - and doing a same type of the job, but company grows, people advance, responsibilities increase. She must learn / or be straightened to do what is necessary for the job to be complete on time.
Forget abt her arrogant nature - focus on getting her co-operation, even if thats with a grin on her face! ;-)
I have a lady - who sits right in front of me.. She is arrogant - loud and uses rough language at our housekeeping people (for not maintaining cleanliness of HER space).
One day she did this eeeeky thing - she washed her hands right in front of my seat, and the water spilt over the floor - there...that was enough to make me go mad. She is elder to me by 20 yrs.... But I had no choice but just tell her "Ma'am - you cant do this here. If you expect cleanliness, pls make sure you follow it first"
I was harsh - she went mad..she screamed, yelled at me - she asked "Do you know who I am???? " "Do you know my past experience?" "You better mind your work"
My answer was simple - Yes I am minding my work, and you better let me do it!
If there is a difficulty, pls drop me an email. Lets see if my boss approves you doing this thing here - I will be glad to let you do it then!!
Sometimes - we have to be strong with what we need. After this incident, she has never ever raised her voice in front of others - In the sense, she now thinks before talking.
So same in your case - just make your point clear. You are responsible dear!
From India, Madras
..u sit with her and trying to find out the things ...and tel her where she is laging and u r facing the prob...be proffesional and convey ur every msg to her and everything u hv to conevy to admin manager in written aand tell him ....where is and wat is the prob ok.and try to sort out the prob......and as gud hR.....u hv to talk with her and as a HR u should not take the action only frst u hv to imorve herself....change her behaviorur if u can do ...dont take anything personaly...boost her and show ur appreciation in her wrk...try to convenince her .. improving and grooming the the person is frst HR wrk ok.. ..and if its all wil not wrk inform this to ur sr.mgmt and told them ths is hpning and be clear with ur mind.....and u ask forthe decsion ....
From India, Pune
From India, Pune
Dear Ash,
Thanks a ton for your encouraging words!!
the "History":
This lady joined the company 2.5 years back as from desk ext. some 1.3 years back (i.e. 3months before I joined the company) she was given HR realted additional responsibility on a trial basis by my ex-boss(HR Head, who's operating from Chennai) as the then "HR rep.-Delhi&Gurgaon" suddenly resigned & she needed someone urgenlty at Delhi office to co-ordinate with on HR basic stuff/work.
However, later she (ex-boss) received many complaints about her (fron desk exe.) regarding her bad attitude,rude replies, not performing task on time, not doing the work given/asked/requested to do etc. from the Delhi office director and many other staff frm Delhi&G'gaon office. Finally the mgmt.(HR Head, Delhi Office. Derc & other concrned sr. people) decided (Internaly)to terminate her after taking inpus/feedback from employees and sr. staff about her.
After her Termination decision was taken (however this decision was not officially disclosed/communicated to "The Fron Desk Exe"), the HR head started searching for the suitable candidate & then, I came in to the picture & Joined. During my orientation day my ex-boss did gave me a brief picture about this Lady * said that she's going to be terminated (this was around May'08).
When I joined, ot my surprise, I was not getting any intial support from this lady (though my ex- boss told me & also directed this lady to support me as & when it's required) & was empty hand.
As I's already aware of her been assisting to my ex-hr head, I though, she might be feeling bad & has grudges abt her responsibilites being taken back. I started working on my own & gathered the data/information required either by talking to people individually.My boss kept on suggesting me to act mature as I'had been doing untill then, as she's anyways with the company for only few weeks.
Later 1 month of my joining (by Jun'09 end)to my surprise, I got to know that her termination decision has been taken back by mgmt. for the time being as she "The Front. Desk. Ex. "has promised to improve. Now here my tough time started.
About her arrogant nature/rude replies: It doesn't matter as long as the work gets done, but what If I've to call and check 4 times to check the status of something which is urgent.
Here's today's incident (& I'm still waiting for her reply either through call or email):
I also take care of the corporate bank a/c opening for employees here.There is an employee who's based out of Delhi office has filled in application for her Corporate ERA a/c opening & same has been courierd to the bank on 02-Jun'09 from Delhi office & a scanned copy of the same was emailed to myself by this employee to take it forward. I have already got the authorization letter for from my head office for the same. Now, the scene's that the Bank still has not received the Original doc (couriered) & has asked for the courier detail, further to which I called of this front desk exe. today around 11:30 to share the courier details with me & she replied that she would check & get back. Later, after 15 mins. I called up again and requested her polietly to get this checked on yrgent basis & her reply was "I'M GEETING IT CHECKED FROM THE BOYS, ONCE THEY WILL FINISH, I'LL TELL YOU".
after that I din't call her again and still waiting for her reply, which I know she'd nt do unless I'll call her again(which I absolutely don't want to).
I have been enough polite & pateint with her to get the cooperation but at , but as they say their is a limit to everything:!:
n
From India, Mumbai
Thanks a ton for your encouraging words!!
the "History":
This lady joined the company 2.5 years back as from desk ext. some 1.3 years back (i.e. 3months before I joined the company) she was given HR realted additional responsibility on a trial basis by my ex-boss(HR Head, who's operating from Chennai) as the then "HR rep.-Delhi&Gurgaon" suddenly resigned & she needed someone urgenlty at Delhi office to co-ordinate with on HR basic stuff/work.
However, later she (ex-boss) received many complaints about her (fron desk exe.) regarding her bad attitude,rude replies, not performing task on time, not doing the work given/asked/requested to do etc. from the Delhi office director and many other staff frm Delhi&G'gaon office. Finally the mgmt.(HR Head, Delhi Office. Derc & other concrned sr. people) decided (Internaly)to terminate her after taking inpus/feedback from employees and sr. staff about her.
After her Termination decision was taken (however this decision was not officially disclosed/communicated to "The Fron Desk Exe"), the HR head started searching for the suitable candidate & then, I came in to the picture & Joined. During my orientation day my ex-boss did gave me a brief picture about this Lady * said that she's going to be terminated (this was around May'08).
When I joined, ot my surprise, I was not getting any intial support from this lady (though my ex- boss told me & also directed this lady to support me as & when it's required) & was empty hand.
As I's already aware of her been assisting to my ex-hr head, I though, she might be feeling bad & has grudges abt her responsibilites being taken back. I started working on my own & gathered the data/information required either by talking to people individually.My boss kept on suggesting me to act mature as I'had been doing untill then, as she's anyways with the company for only few weeks.
Later 1 month of my joining (by Jun'09 end)to my surprise, I got to know that her termination decision has been taken back by mgmt. for the time being as she "The Front. Desk. Ex. "has promised to improve. Now here my tough time started.
About her arrogant nature/rude replies: It doesn't matter as long as the work gets done, but what If I've to call and check 4 times to check the status of something which is urgent.
Here's today's incident (& I'm still waiting for her reply either through call or email):
I also take care of the corporate bank a/c opening for employees here.There is an employee who's based out of Delhi office has filled in application for her Corporate ERA a/c opening & same has been courierd to the bank on 02-Jun'09 from Delhi office & a scanned copy of the same was emailed to myself by this employee to take it forward. I have already got the authorization letter for from my head office for the same. Now, the scene's that the Bank still has not received the Original doc (couriered) & has asked for the courier detail, further to which I called of this front desk exe. today around 11:30 to share the courier details with me & she replied that she would check & get back. Later, after 15 mins. I called up again and requested her polietly to get this checked on yrgent basis & her reply was "I'M GEETING IT CHECKED FROM THE BOYS, ONCE THEY WILL FINISH, I'LL TELL YOU".
after that I din't call her again and still waiting for her reply, which I know she'd nt do unless I'll call her again(which I absolutely don't want to).
I have been enough polite & pateint with her to get the cooperation but at , but as they say their is a limit to everything:!:
n
From India, Mumbai
simple Boski,
Leave her history - it will remain as an incident in the past.
Well she knows taht she has to get it - you just need to say : Great, Glad that you know that you have to get it, but I need to know when you will get it done, atleast a tentative time line.
Justdrop her an email. ANd state that any delay in the same, will call for her explaination of the same. Then she will know how to get it from the BOYS!
Make sure you dont delete the sent items.
From India, Madras
Leave her history - it will remain as an incident in the past.
Well she knows taht she has to get it - you just need to say : Great, Glad that you know that you have to get it, but I need to know when you will get it done, atleast a tentative time line.
Justdrop her an email. ANd state that any delay in the same, will call for her explaination of the same. Then she will know how to get it from the BOYS!
Make sure you dont delete the sent items.
From India, Madras
Yeah I know, nd just sent an email stating "
"Dear XXX,
As requested today morning, kindly share with me the courier details (AWB no. etc) sent by xxx employee to xxx bank on 02-June-09. It’s urgent.
Many Thanks"
coz. I think now it's time to start communicating through email (so that I'll have record as proof). I have given ample opportunities to her to improve which she's taken for granted reason being..
"she doesn't report to me"
wat say..am I thinking the right way...?
From India, Mumbai
"Dear XXX,
As requested today morning, kindly share with me the courier details (AWB no. etc) sent by xxx employee to xxx bank on 02-June-09. It’s urgent.
Many Thanks"
coz. I think now it's time to start communicating through email (so that I'll have record as proof). I have given ample opportunities to her to improve which she's taken for granted reason being..
"she doesn't report to me"
wat say..am I thinking the right way...?
From India, Mumbai
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