Hi all, Tell me the scope of hr in service industry, especially in hotel industry. This is because I got an offer from an international star hotel group, Weather to take it or not, please justify your reply.
Thank you
Regards
Srinivasan
From India, Madras
Thank you
Regards
Srinivasan
From India, Madras
hi Srinivasan
i guess ul hav to place more emphasis on employee satisfaction...as they are the link between the company n the customers
the employees give impression of the brand
im doin a project on employee relations ...m including plant factoy n hospitality sector....uptill now.....dint find much differences
hotels had a more advanced employee appraisal system....n more activities regarding employee satisfaction n other team building activities are regularly conducted.
since employees are educated as compared to plant factory..they need behavioural training rather thn technical.....n they know their rights....but as far as i know...they dnt have unions...
regards
PS : lemme know if i missed somethin
From India, Mumbai
12i guess ul hav to place more emphasis on employee satisfaction...as they are the link between the company n the customers
the employees give impression of the brand
im doin a project on employee relations ...m including plant factoy n hospitality sector....uptill now.....dint find much differences
hotels had a more advanced employee appraisal system....n more activities regarding employee satisfaction n other team building activities are regularly conducted.
since employees are educated as compared to plant factory..they need behavioural training rather thn technical.....n they know their rights....but as far as i know...they dnt have unions...
regards
PS : lemme know if i missed somethin
From India, Mumbai
I agree with Sunayna,
As for the unions, some of them do have... but not distructive in nature..
Other factors that HR managers in hospitality industry needs to see is that
The most important: Your question of whether or not to take the Assignment?
Because it is a service industry it does make the task more important because service industry depends very heavily on human resource
In my suggestion you should take up the job (if other factors are comfortable with you)
Ajmal Mirza
From India, Ahmadabad
As for the unions, some of them do have... but not distructive in nature..
Other factors that HR managers in hospitality industry needs to see is that
- 1. Recruitment : Very few hotel management institutes, and the best are managed by hotels themselves so, getting the best talent is problem
2. Lot of Cruise companies comming up with high salary packages, tough to keep the turnover low
3. Fringe Benefits : the major part of the compensation was fringe benefits, i.e. food, private transportation, mobile phone... that needs to be reworked considering the FBT
4. Traning : most of the junior staff (waiters / house keeping boys ) do not have the required training and proper training for attitude needs to be imparted to the new recruit
The most important: Your question of whether or not to take the Assignment?
Because it is a service industry it does make the task more important because service industry depends very heavily on human resource
In my suggestion you should take up the job (if other factors are comfortable with you)
Ajmal Mirza
From India, Ahmadabad
Hi sunanya & ajmal
Thank you for your views on my topic, but u didn’t say about growth prospects for an hr in hotel industry, does the experience in hotel management will help in exposure jus express your views on that,
I expect reply from senior membersof the forum.
Thank you
Regards
srinivasan
From India, Madras
Thank you for your views on my topic, but u didn’t say about growth prospects for an hr in hotel industry, does the experience in hotel management will help in exposure jus express your views on that,
I expect reply from senior membersof the forum.
Thank you
Regards
srinivasan
From India, Madras
HOTEL INDUSTRY
HOTEL industry is a labor intensive industry. Hence the scope
for HR is wide.
The HR activities include
-recruitment/ selection [ lower staff turnover high/ causals content high]
-training is intensive [ induction / technical aspects]
-management development [ opportunity]
-teambuilding [ opportunity]
-appraisals regular
-industrial relations
-safety / health
etc.
If you are concerned about the prospects, one must
look at the structure / process of hotel management
-ceo
-GM [ OPERATION ]
-BANQUET MANAGER
-FOOD/ BEVERAGE MANAGER
-CHIEF CHEF
-FRONT OFFICE MANAGER
-SALES / MARKETING MANAGER
-HR MANAGER
YOUR PROGRESS to operation manager [ GM]
would be difficult, because of the lack of exposure/knowledge
of the technical aspects --FOOD/BANQUETING/ KITCHEN MANAGEMENT
ETC.
This is where the profit/ loss is made and hence the preference
for technical oriented people.
FOR A BEGINNER/ FRESHER, IT IS A LIVELY PLACE TO LEARN.
REGARDS
LEO LINGHAM
From India, Mumbai
HOTEL industry is a labor intensive industry. Hence the scope
for HR is wide.
The HR activities include
-recruitment/ selection [ lower staff turnover high/ causals content high]
-training is intensive [ induction / technical aspects]
-management development [ opportunity]
-teambuilding [ opportunity]
-appraisals regular
-industrial relations
-safety / health
etc.
If you are concerned about the prospects, one must
look at the structure / process of hotel management
-ceo
-GM [ OPERATION ]
-BANQUET MANAGER
-FOOD/ BEVERAGE MANAGER
-CHIEF CHEF
-FRONT OFFICE MANAGER
-SALES / MARKETING MANAGER
-HR MANAGER
YOUR PROGRESS to operation manager [ GM]
would be difficult, because of the lack of exposure/knowledge
of the technical aspects --FOOD/BANQUETING/ KITCHEN MANAGEMENT
ETC.
This is where the profit/ loss is made and hence the preference
for technical oriented people.
FOR A BEGINNER/ FRESHER, IT IS A LIVELY PLACE TO LEARN.
REGARDS
LEO LINGHAM
From India, Mumbai
Hi
Have worked in the hotel industry for quite some time and feel that you should have a thorough understanding how the industry functions, specially being a both a capital and labour intensive one. The thrust will be on getting the whole manpower work towards a common goal, customer satisfaction. The work force consists of diverse background and infact represents a mini world in itself. Understanding the operations will help you to gel better.
You shall have a lot many things to learn.
If you need specific insight you could always write to me.
Good luck
Bhaskar
Have worked in the hotel industry for quite some time and feel that you should have a thorough understanding how the industry functions, specially being a both a capital and labour intensive one. The thrust will be on getting the whole manpower work towards a common goal, customer satisfaction. The work force consists of diverse background and infact represents a mini world in itself. Understanding the operations will help you to gel better.
You shall have a lot many things to learn.
If you need specific insight you could always write to me.
Good luck
Bhaskar
Thank you mr. Leolingam, for your contribution on my topic but do you mean that we lack growth in the organisation structure.
But i learnt from your reply that i will have great days of learning in hotel industry.
thank you once again
regards
srinivasan
From India, Madras
But i learnt from your reply that i will have great days of learning in hotel industry.
thank you once again
regards
srinivasan
From India, Madras
its been my pleasure sreenivasan
i m just happy wt i said is right :lol:
abt growth....i really have no clue if it works everywer...but the retention rate is low....i mean the telephone operators i knew went ahead to call centres...
ppl who were in the hr dept left for better salary...
(am i makin sense?) i guess some look at hospitality sector as a training ground.... lets see wt others hav to say
From India, Mumbai
i m just happy wt i said is right :lol:
abt growth....i really have no clue if it works everywer...but the retention rate is low....i mean the telephone operators i knew went ahead to call centres...
ppl who were in the hr dept left for better salary...
(am i makin sense?) i guess some look at hospitality sector as a training ground.... lets see wt others hav to say
From India, Mumbai
hi just a genuine qyery . how is HR in hotels different from other companies in the service industry. is it more recruitment oriented or something plzz let me know.....
From India,
From India,
hi
As per my knowledge i have descripe my thoughts for u, now u r in study position and HR professional will send more details regard this .u may get more input and send to me.
Advantages
service sector fastest growing segment
skill oriented people
got exposure in T & D
Indurstrial problem is less
Disadvanteges
Caree growth minimum
IR skill may not get
remuneration factor is lower then Production sector
murali
From India, Madras
As per my knowledge i have descripe my thoughts for u, now u r in study position and HR professional will send more details regard this .u may get more input and send to me.
Advantages
service sector fastest growing segment
skill oriented people
got exposure in T & D
Indurstrial problem is less
Disadvanteges
Caree growth minimum
IR skill may not get
remuneration factor is lower then Production sector
murali
From India, Madras
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