Hi Friends.. Can any one help me with explaining etiquette and protocols in face-to-face communication?? thanx in advance... :-P
From India, Tiruchchirappalli
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From India, Tiruchchirappalli
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Hi Nitya Iyer,
When you say face-to-face communication, body language makes up 50% of the communication, and the rest is divided between WYS (What you say—means the words and sentences that you use) and HYS (How you say it—means the tone and intonation).
You can focus on the first factor, Body Language. When you are communicating with a customer or anyone, maintain eye contact. This will convince many people. Avoid postures that affect the person you are dealing with (postures like folded arms—being defensive, hands on hips—means authoritative, etc.).
You can find many definitions of how to use positive body language.
The next factor is WYS (Words, Sentences, etc.). Make sure you make it simple and easy to understand.
HYS is the tone and intonation. The stress on a particular word changes the speech music. For example, "Mary stole my blue pen." Try stressing on one word at a time and read the whole sentence starting with "Mary." You will notice a difference.
Do let me know if this is what you were looking for.
Cheers!
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7When you say face-to-face communication, body language makes up 50% of the communication, and the rest is divided between WYS (What you say—means the words and sentences that you use) and HYS (How you say it—means the tone and intonation).
You can focus on the first factor, Body Language. When you are communicating with a customer or anyone, maintain eye contact. This will convince many people. Avoid postures that affect the person you are dealing with (postures like folded arms—being defensive, hands on hips—means authoritative, etc.).
You can find many definitions of how to use positive body language.
The next factor is WYS (Words, Sentences, etc.). Make sure you make it simple and easy to understand.
HYS is the tone and intonation. The stress on a particular word changes the speech music. For example, "Mary stole my blue pen." Try stressing on one word at a time and read the whole sentence starting with "Mary." You will notice a difference.
Do let me know if this is what you were looking for.
Cheers!
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