Hi friends I am doing a project in competency mapping .I am not able to understand the difference between behavioral and functional competencies.
I have a list of competencies .Can some body pls tell me what would be the behavioral competencies and functional competencies for the following roles in BPO:-
CUSTOMER CARE EXECUTIVE
TEAM LEADER
ASSISTANT MANAGER
QUALITY ANALYST
TRAINER
Thanks
KHUSHI
From India, Ghaziabad
1I have a list of competencies .Can some body pls tell me what would be the behavioral competencies and functional competencies for the following roles in BPO:-
CUSTOMER CARE EXECUTIVE
TEAM LEADER
ASSISTANT MANAGER
QUALITY ANALYST
TRAINER
Thanks
KHUSHI
From India, Ghaziabad
Seniors pls help.....i am very confused and m not able to complete my project also bcoz of that....
From India, Ghaziabad
From India, Ghaziabad
Dear Kushi,
Thanks for the query. Your first action when you do not know something is to search the web. For example, had you searched you would have found the answer for the difference at Understanding Competencies: The Key to Professional Success and http://strategic-human-resource.com <link updated to site home> Found by Google search at http://www.google.co.uk/#hl=en&xhr=t...e26fc64b58d6a7
Have a nice day.
Simhan
A retired academic in the UK
From United Kingdom
Thanks for the query. Your first action when you do not know something is to search the web. For example, had you searched you would have found the answer for the difference at Understanding Competencies: The Key to Professional Success and http://strategic-human-resource.com <link updated to site home> Found by Google search at http://www.google.co.uk/#hl=en&xhr=t...e26fc64b58d6a7
Have a nice day.
Simhan
A retired academic in the UK
From United Kingdom
Hi Simhan Thanks alot for the information.I will now try to develop competencies fot the roles. But if you have some information about that also pls forward me.It would be gr8 help. Thanks Khushi
From India, Ghaziabad
From India, Ghaziabad
hI Simhan
I want to ask you something else as well...
As I am doing this project do I need to list down the competencies for each role then define them and then add bars
or
DO I NEED TO IDENTIFY COMPETENCIES THEN ADD BARS AND THEN DEFINE THEM
Thanks
From India, Ghaziabad
I want to ask you something else as well...
As I am doing this project do I need to list down the competencies for each role then define them and then add bars
or
DO I NEED TO IDENTIFY COMPETENCIES THEN ADD BARS AND THEN DEFINE THEM
Thanks
From India, Ghaziabad
Please read the material at suggested sites and digest them. Then you will find the answers to your queries.
From United Kingdom
From United Kingdom
HI All
I'm new here could any one please help me. I struggling to set up posts and to communicate. I need help clustering my competencies for appraisal. they want if short but I think adding questions would be the best way to evaluate as it is a small company and the supervisors evaluate workers as great and no development needed.
Plase help me
From South Africa, Johannesburg
I'm new here could any one please help me. I struggling to set up posts and to communicate. I need help clustering my competencies for appraisal. they want if short but I think adding questions would be the best way to evaluate as it is a small company and the supervisors evaluate workers as great and no development needed.
Plase help me
From South Africa, Johannesburg
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For Competency Mapping Project.doc
Competency mapping.ppt