The above events show you to be very tolerant of the errant ways of the delinquent, and this cannot be tolerated any further, particularly the indulgence in talking on the mobile and carrying a mobile to the Petrol Island, which is prohibited by PESO. You may suspend him with immediate effect, issue a charge sheet cum inquiry letter (i.e., by appointing an inquiry officer also). If he refuses, send it by registered post and expedite both inquiries. Such pernicious fellows cannot be tolerated in a small setup like yours.
From India, Mumbai
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1593From India, Mumbai
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You need to act swiftly by conducting an inquiry and taking action before he infects other employees as well.
Now, one question I have is when you use the swipe machine, money comes to your company's account, so an extra amount of Rs100 must have been credited to your RO account. Therefore, a refund is not an issue, I presume.
You have evidence to suspend him, which will keep him away from the RO premises.
Non-acceptance of letters can be resolved by sending him Speed post letters for proof of delivery.
Since your RO may not have time for such lengthy inquiries, without delay, suspend him and complete the inquiry. Based on the findings, take appropriate action.
Is your specific RO unionized, or is it a general union of RO employees?
Delay in this case is neither desirable nor helpful in any way and will affect your RO.
From India, Pune
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Now, one question I have is when you use the swipe machine, money comes to your company's account, so an extra amount of Rs100 must have been credited to your RO account. Therefore, a refund is not an issue, I presume.
You have evidence to suspend him, which will keep him away from the RO premises.
Non-acceptance of letters can be resolved by sending him Speed post letters for proof of delivery.
Since your RO may not have time for such lengthy inquiries, without delay, suspend him and complete the inquiry. Based on the findings, take appropriate action.
Is your specific RO unionized, or is it a general union of RO employees?
Delay in this case is neither desirable nor helpful in any way and will affect your RO.
From India, Pune
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Dear Dharam,
In my career as a State Government Official for about 33 years, I worked as a Deputy Controller of Legal Metrology for about 8 years. Though it is a long time ago, back in the early 1990s, I still remember how the retail outlets of Petroleum Products were operated with employees, especially in big cities where sales were very high during peak hours. The conduct of sales and service in an orderly fashion was very challenging for both employees and supervisors/managers who oversaw them.
In most outlets, pump operators/salesmen were allowed to collect cash directly from customers and complete transactions during their shifts. At the beginning and end of their shifts, they would calculate the total sales based on the opening and closing meter readings of their dispensing units, then hand over the total cash collected to the cashier. When sales were made through card swiping, the retailers' copies were retained and submitted with the cash at the end. If a card was swiped for a higher amount, the money would only be received by the establishment. The only opportunity for fraudulent activity would be selling an equivalent quantity of the product to another customer without a bill.
Therefore, in addition to the CCTV footage, it is essential to verify the total quantity sold during the shift and the total cash remitted, including card sales, to determine any misappropriation or theft. Based on your subsequent post, it is apparent that there is a lack of effective control over employees in your establishment. The employee union should not influence the maintenance of organizational discipline. Unless there are some weaknesses in the sales and service procedures, employee payments, and overall work discipline, there should be no tolerance for such misconduct by an individual employee.
It is crucial to be resolute in upholding discipline.
Best regards,
[Your Name]
From India, Salem
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In my career as a State Government Official for about 33 years, I worked as a Deputy Controller of Legal Metrology for about 8 years. Though it is a long time ago, back in the early 1990s, I still remember how the retail outlets of Petroleum Products were operated with employees, especially in big cities where sales were very high during peak hours. The conduct of sales and service in an orderly fashion was very challenging for both employees and supervisors/managers who oversaw them.
In most outlets, pump operators/salesmen were allowed to collect cash directly from customers and complete transactions during their shifts. At the beginning and end of their shifts, they would calculate the total sales based on the opening and closing meter readings of their dispensing units, then hand over the total cash collected to the cashier. When sales were made through card swiping, the retailers' copies were retained and submitted with the cash at the end. If a card was swiped for a higher amount, the money would only be received by the establishment. The only opportunity for fraudulent activity would be selling an equivalent quantity of the product to another customer without a bill.
Therefore, in addition to the CCTV footage, it is essential to verify the total quantity sold during the shift and the total cash remitted, including card sales, to determine any misappropriation or theft. Based on your subsequent post, it is apparent that there is a lack of effective control over employees in your establishment. The employee union should not influence the maintenance of organizational discipline. Unless there are some weaknesses in the sales and service procedures, employee payments, and overall work discipline, there should be no tolerance for such misconduct by an individual employee.
It is crucial to be resolute in upholding discipline.
Best regards,
[Your Name]
From India, Salem
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Proving theft or misappropriation of Rs100 may be difficult. If swiping was done, the money would have gone to the RO bank account. Proving that he adjusted this Rs100 by giving more petrol, etc., and pocketed the cash may be difficult.
From India, Pune
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From India, Pune
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Mr. Nathrao,
Employees and employers of petrol pumps across the country follow one simple rule. We take the money from our employees as per the meter reading of all the dispensing units. If an employee has taken Rs. 300 for which the customer has only received fuel worth Rs. 200, then it is considered theft. This discrepancy is also visible in the CCTV footage, showing that he has filled only Rs. 200 worth of fuel.
Thank you.
From India, Mumbai
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Employees and employers of petrol pumps across the country follow one simple rule. We take the money from our employees as per the meter reading of all the dispensing units. If an employee has taken Rs. 300 for which the customer has only received fuel worth Rs. 200, then it is considered theft. This discrepancy is also visible in the CCTV footage, showing that he has filled only Rs. 200 worth of fuel.
Thank you.
From India, Mumbai
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Mr. Dharam Kapadia,
I understand the possibility of theft or misappropriation if the transaction between your pump operator and the customer took place in the form of cash. However, in this case, the customer made the payment through his debit/credit card. In such a scenario, there would be no cash transaction, and the amount must have been credited to the company's account. In this context, how could theft occur?
Regards,
B. Saikumar
HR & Labour Relations Advisor
Navi Mumbai
From India, Mumbai
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I understand the possibility of theft or misappropriation if the transaction between your pump operator and the customer took place in the form of cash. However, in this case, the customer made the payment through his debit/credit card. In such a scenario, there would be no cash transaction, and the amount must have been credited to the company's account. In this context, how could theft occur?
Regards,
B. Saikumar
HR & Labour Relations Advisor
Navi Mumbai
From India, Mumbai
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Mr. Dharam,
We hope that the inquiry is completed fairly and as quickly as possible, with just punishment imposed. The challenge of proving that an employee has taken Rs300 from a random customer and attempted to adjust the amount is difficult, regardless of CCTV evidence. Can CCTV footage show the exact amount of cash being exchanged?
When providing advice on any issue, I try to anticipate the possible counterarguments from the opposing party and assess what evidence we need to support our case. The central issue at hand is whether you can retain a defiant employee on your team. He is going out of his way to create problems, and it may be necessary to implement HR policies and stricter administration to prevent other employees from being negatively affected by his behavior.
Please let me know if you need any further assistance.
Thank you.
From India, Pune
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We hope that the inquiry is completed fairly and as quickly as possible, with just punishment imposed. The challenge of proving that an employee has taken Rs300 from a random customer and attempted to adjust the amount is difficult, regardless of CCTV evidence. Can CCTV footage show the exact amount of cash being exchanged?
When providing advice on any issue, I try to anticipate the possible counterarguments from the opposing party and assess what evidence we need to support our case. The central issue at hand is whether you can retain a defiant employee on your team. He is going out of his way to create problems, and it may be necessary to implement HR policies and stricter administration to prevent other employees from being negatively affected by his behavior.
Please let me know if you need any further assistance.
Thank you.
From India, Pune
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