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Call Monitoring Sheet - Xls Download


Hi, Can anyone help me with a sample call monitoring sheet used by speech coaches on the ops floor to monitor agents who takecalls.. \pls help.. Thanks karuna
From United Kingdom
Hi! Karuna, I’ve attahed a copy of agent evaluation sheet. It cab used for both In/Out bound calls. Hope you find it useful. Cheers, Karthik.Ghali
From India, Coimbatore
Attached Files (Download Requires Membership)
File Type: xls agent_evaluation_sheet_221.xls (17.0 KB, 4350 views)

Thanks a ton karthik for the prompt response..I also wanted to check if there is a rubric that u have in place to be able to score agents appropriately.. Thanks again karuna
From United Kingdom
Hi! Karuna, I’ve attached a copy of a Rubic templet. Hope yo find it usefu;. Any Queries can be posted back. Cheers, karthikghali.
From India, Coimbatore
Attached Files (Download Requires Membership)
File Type: xls rubic_free_speech_600.xls (13.6 KB, 1781 views)

Hello, As i was also looking for agent monitoring sheet so got one on here in the link so if you can tell me whats the meaning of educating the cm.... Thanks
From India, Ludhiana
Hi guys,
Does anybody have the original Mary Gober call listening sheet? I dont want to use is exclusivly, but I would like to get an idea of the Key points of interest to listen out for.
Please email me on if you have the info!
Cheers
Ben
From United Kingdom, London
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