Hi Friends, I am posting a ppt on Customer Service Training. I have used some materials from various resources including various material available on citehr. I hope you people will find it useful.
From India, Delhi
9From India, Delhi
Dear Vikram,
Thanks for that ppt on Customer care. Do you have any material / ppt on Selling skills also. In case you have please mail it to me on
. also want to know whether you have list of Recruitment / manpower consultants working for Retail sector in Mumbai.
Awaiting your reply.
Thanking you in anticipation,
Regards,
Chitra.
From India, Mumbai
Thanks for that ppt on Customer care. Do you have any material / ppt on Selling skills also. In case you have please mail it to me on
Awaiting your reply.
Thanking you in anticipation,
Regards,
Chitra.
From India, Mumbai
Thanks, Vikram for this presentation. I have been working in customer care ( operations) since last 8 years and I totally agree and appreciate the presentation. First you require the qualities to be a good customer service representative but over the period you imbibe so much from the job that it becomes your way of life.
thanks very much once again for this informative ppt.
regds,
Smita
From India, Bangalore
thanks very much once again for this informative ppt.
regds,
Smita
From India, Bangalore
Good presentation & useful.
And need suggestion............
Am Working for a reputed apparel trading company, we are getting huge customer entry we are unable to serve them at a time. Some of the customers are irate when they dint get the service. Is there any suggestions, activities or tips to overcome this. Please share your words on this.........
Regards,
Srinivas
From India, Mumbai
And need suggestion............
Am Working for a reputed apparel trading company, we are getting huge customer entry we are unable to serve them at a time. Some of the customers are irate when they dint get the service. Is there any suggestions, activities or tips to overcome this. Please share your words on this.........
Regards,
Srinivas
From India, Mumbai
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Technical modules
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Functional Modules
• Material Management
• Production Planning
• Sales & Distribution
• Human Resources
• Finance
• Business Information Warehouse (BIW)
• Customer Relation Management (CRM )
• Supply Chain Management (SCM)
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• Most Advanced Syllabus.
• Onsite training.
• Complete Syllabus with lots of Examples, real time assignments & practical.
• Computer Based Training for continuous learning.
• Experienced Trainers.
• Certification Exam syllabus is covered in our courses.
• Free access to Books & CD library is available for reference.
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• Cut over / Go live planning
• Golive
• Post Golive support
All Trained SAP & Oracle Apps Candidates are eligible for this project implementation.
Get Exposure On One Full Cycle Implementation
From India, Pune
TRAINING + 100% JOB PLACEMENT GUARANTEE IN SAP & Oracle Apps
We are specialist in providing quality SAP & Oracle Apps corporate Training.
Mob : +91 9028499699
E-mail id : erp.pune (at) yahoo dot com
SAP R/3
Technical modules
• ABAP ,Advanced ABAP ( Cross Applications)
• Workflow,ABAP WebDynpro, ABAP- HR
• BASIS, Basis Security
Functional Modules
• Material Management
• Production Planning
• Sales & Distribution
• Human Resources
• Plant Maintenance
• Project System
• Finance/Controlling
• Quality Management
• Warehouse Management
Advanced Modules
• Exchange Infrastructure (XI)
• Enterprise Portal (EP)
• Business Information Warehouse (BIW)
• Business Objects (BO)
• Customer Relation Management (CRM )
• Supply Chain Management (SCM)
• Advanced Planning & Optimization (APO)
• Product Life Cycle Management (PLM)
• Supply Resource Management (SRM)
• Master Data Management (MDM)
• Solution Manager
• SAP IS Utilities
• SAP Retail
Other Modules
• SAP Business One (B1)
• Statistical Analysis System (SAS)
Oracle Apps
Technical modules
• Oracle Apps Developer Track
• Oracle Apps DBA Track
Functional Modules
• Material Management
• Production Planning
• Sales & Distribution
• Human Resources
• Finance
• Business Information Warehouse (BIW)
• Customer Relation Management (CRM )
• Supply Chain Management (SCM)
Our Special Features
• Extensive emphasis on lab exercises that are all based on real world scenarios.
• Comprehensive and most up-to-date courseware.
• Very Less pricing (corporate discounts).
• Customized training.
• Quality & Dedicated Training.
• Free Interview Questions.
• Free Resume Making .
• Most Advanced Syllabus.
• Onsite training.
• Complete Syllabus with lots of Examples, real time assignments & practical.
• Computer Based Training for continuous learning.
• Experienced Trainers.
• Certification Exam syllabus is covered in our courses.
• Free access to Books & CD library is available for reference.
• Free customization of one functional module / technical module with every course.
• We arrange Sat/Sun batches for special requirements.
• We customize course duration, syllabus as per client requirement.
• Complete Course Materials with each course.
• Placement Assurance.
Implementation Project
GOOD APPORTUNITY FOR SAP & Oracle Apps FRESHERS
Good Opportunity For all SAP& Oracle Apps Modules to get an exposure on one full cycle implementation project
Detailed Syllabus For One Full Cycle Implementation
Day Topics
• Kick off, AS-IS & TO-Be process study
• Master data Mapping
• Key user training
• Proto type / Design
• Testing
• Cut over / Go live planning
• Golive
• Post Golive support
All Trained SAP & Oracle Apps Candidates are eligible for this project implementation.
Get Exposure On One Full Cycle Implementation
From India, Pune
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Training for Customer Service & Team Building.ppt
CUSTOMER SERVICE TRAINING Manual.doc