Anonymous
Hello Team, Request if you can assist in knowing Attrition, Shrinkage, service level, RTM, AHT, NPS scoring pattern, and formula for all the above in a detailed and easy-to-understand way
From India, Mumbai
Dinesh Divekar
7879

Dear member,

The information you have asked is available on Google. Why you could not check Google is not understood. Anyway, you may click the following links:

For AHT and Service Level: - https://www.customerexperienceupdate...romoter-score/

For RTM: - https://techdocs.broadcom.com/us/en/...-terminal.html

RTMs are codes and these will vary from one software to another

Shrinkage: - https://www.quora.com/What-is-Shrink...a-BPO-industry

Thanks,

Dinesh Divekar

From India, Bangalore
Community Support and Knowledge-base on business, career and organisational prospects and issues - Register and Log In to CiteHR and post your query, download formats and be part of a fostered community of professionals.





Contact Us Privacy Policy Disclaimer Terms Of Service

All rights reserved @ 2024 CiteHR ®

All Copyright And Trademarks in Posts Held By Respective Owners.