Hi All Good morning,,,,, Customer is always right listen to him,,before making decission Regards, Mugund
From India, Madras
6From India, Madras
Nowadays, customer is the KING/GOD etc.
Only 4 % customers may be tough to handle.
But all types of complaints to be taken seriously and handled using Why-Why Analysis since Customer Compliant is a Gift since it will lead to some kind of improvements in our Product Quality/Service Quality.
Good one For training people on how to handle different types of customers.
Thanks for sharing.
Regards,
Mohan.
From India, Mumbai
Only 4 % customers may be tough to handle.
But all types of complaints to be taken seriously and handled using Why-Why Analysis since Customer Compliant is a Gift since it will lead to some kind of improvements in our Product Quality/Service Quality.
Good one For training people on how to handle different types of customers.
Thanks for sharing.
Regards,
Mohan.
From India, Mumbai
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Soft Skill Refresher and customer orientation.zip
Improving Customer Service.ppt
Customer relation management Questionnaire.d oc