I came across a wonderful customer service ppt that lists approximately 80 tools that one can use in difference scenarios. Some of the tools like:
Above and Beyond the Call of Duty
Acknowledge Customer’s Needs
Acknowledge without encouraging
Active Listening
Admitting Mistakes
Allowing Venting
Apologize
Appropriate Nonverbal
Appropriate Smiles
Arranging Follow-Up
Assurances of Effort
Assurances of Results
Audience Removal
Bonus Buyoff
etc..
Best of all that is a free download. <link outdated-removed> ( Search On Cite | Search On Google )
From India, Hyderabad
3Above and Beyond the Call of Duty
Acknowledge Customer’s Needs
Acknowledge without encouraging
Active Listening
Admitting Mistakes
Allowing Venting
Apologize
Appropriate Nonverbal
Appropriate Smiles
Arranging Follow-Up
Assurances of Effort
Assurances of Results
Audience Removal
Bonus Buyoff
etc..
Best of all that is a free download. <link outdated-removed> ( Search On Cite | Search On Google )
From India, Hyderabad
Here is a comprehensive customer service presentation for the benefit of all. Hope you will find it useful
From India, Hyderabad
From India, Hyderabad
Community Support and Knowledge-base on business, career and organisational prospects and issues - Register and Log In to CiteHR and post your query, download formats and be part of a fostered community of professionals.
Improving Customer Service.ppt
Celebrating Customer Service 2000.zip