Dear All,
I am working as Hr in a pvt company which has a strength of about 100 employees.Recently one of our employee lost his ATM card in office. And the amount has been withdrawn from that ATM. He says someone has stolen it and has asked HR to take action for it.Now this is a very sensitive issue and i am in a dilemma as to how should we handle this.
Also in future to avoid such scenario what precautionary measures can be taken.Please guide me how to circulate the mail to all employees but the mail should be soft.
Please help me on writing email on this.
From India, Hyderabad
I am working as Hr in a pvt company which has a strength of about 100 employees.Recently one of our employee lost his ATM card in office. And the amount has been withdrawn from that ATM. He says someone has stolen it and has asked HR to take action for it.Now this is a very sensitive issue and i am in a dilemma as to how should we handle this.
Also in future to avoid such scenario what precautionary measures can be taken.Please guide me how to circulate the mail to all employees but the mail should be soft.
Please help me on writing email on this.
From India, Hyderabad
Dear Ranganathan L
I hope the employee has already informed his bank and got the card blocked.
You may advise the employee to register an FIR with the local police station. Since it is a matter of the reputation and involvement of your company; please advise the employee that he should not claim that it was lost within the office, unless he is absolutely sure about it, and can supplement it with proof/witnesses.
You can circulate a mail to the employees in the usual manner of "Lost and Found" notices. If you wish to avoid such incidences in future, you may alert all employees not tio bring anything valuable to office; to take care of their belongings; and that the office does not take any responsibility for loss or damage to any personal belongings.
warm regards.
From India, Delhi
1426I hope the employee has already informed his bank and got the card blocked.
You may advise the employee to register an FIR with the local police station. Since it is a matter of the reputation and involvement of your company; please advise the employee that he should not claim that it was lost within the office, unless he is absolutely sure about it, and can supplement it with proof/witnesses.
You can circulate a mail to the employees in the usual manner of "Lost and Found" notices. If you wish to avoid such incidences in future, you may alert all employees not tio bring anything valuable to office; to take care of their belongings; and that the office does not take any responsibility for loss or damage to any personal belongings.
warm regards.
From India, Delhi
Dear Ranganathan L,
The ATM Cards do have Personal Identification Number (PIN) which is secret and confidential. Without it no one can withdraw the money.
Even if money is withdrawn, give a written complaint to nearby police station. Take a Copy of the Same to the Bank Brnach Office and request them for the footage of the ATM Centre. Since they have the recording and the time of money withdrawn form the ATM can also be tracked. See it is a long process, but would certainly identify the Culprit and you can recover the money from them.
If some insider are involved they will confess before you take the matter upto the police, or may be the employee might be lying to you also. Any way you can find the truth.
Just circulate the Mail for Lost and Found, after copule of day post the action that is to be taken as a new : such that Today we have loged police complaint and within two days we will be having the video etc etc of ATM and find the culprit. This will help you.
Further, Please educate your employees for registering their mobile numbers with the bank, so that all transacation details are avalaibale to them.
Regards,
SIDMAN
From India, Madras
The ATM Cards do have Personal Identification Number (PIN) which is secret and confidential. Without it no one can withdraw the money.
Even if money is withdrawn, give a written complaint to nearby police station. Take a Copy of the Same to the Bank Brnach Office and request them for the footage of the ATM Centre. Since they have the recording and the time of money withdrawn form the ATM can also be tracked. See it is a long process, but would certainly identify the Culprit and you can recover the money from them.
If some insider are involved they will confess before you take the matter upto the police, or may be the employee might be lying to you also. Any way you can find the truth.
Just circulate the Mail for Lost and Found, after copule of day post the action that is to be taken as a new : such that Today we have loged police complaint and within two days we will be having the video etc etc of ATM and find the culprit. This will help you.
Further, Please educate your employees for registering their mobile numbers with the bank, so that all transacation details are avalaibale to them.
Regards,
SIDMAN
From India, Madras
Thanks Sidman Please let me know how to draft a mail on this issue to all employees and it should be polite way. Thankfull if i get template. Regards, Ranganathan L
From India, Hyderabad
From India, Hyderabad
Dear All,
One of our employee's ATM Card has been missing or misplaced since morning. We request you all to kindly help in the search and in case you find it, please hand it over to me directly or leave it at my desk.
Thank you in advance for your co-operation
Regards
HR Dept
From India, Visakhapatnam
One of our employee's ATM Card has been missing or misplaced since morning. We request you all to kindly help in the search and in case you find it, please hand it over to me directly or leave it at my desk.
Thank you in advance for your co-operation
Regards
HR Dept
From India, Visakhapatnam
Please contact the concern Bank & cross check the record from Them, since most of the ATM’s has CCTV, it will be easier for you to trace the culprit.... Cheers Anirudh
From India, Hyderabad
From India, Hyderabad
Hi there
HR needs to contact the bank from the computer you can trace where these funds/ money has been drawn, most ATM machines have cameras therefore you can know what time it has drawn and see who is there drawing the money and get the person caught,
Another thing can be done during investigation of heft is to cancel the card by informing the bank
From Oman, Muscat
HR needs to contact the bank from the computer you can trace where these funds/ money has been drawn, most ATM machines have cameras therefore you can know what time it has drawn and see who is there drawing the money and get the person caught,
Another thing can be done during investigation of heft is to cancel the card by informing the bank
From Oman, Muscat
Please don't issue any such mails which will demoralise employees in general. Employees are not children to complain and they know how to safeguard their belongings. However,
please ask the concerned to file an fir and also complain with
the bank.
However in general, to insulate yourself from these kind of
complaints, a general mail can be issued:
"it is hereby informed that employees are responsbile for their
personal belongings and the company is not liable for theft/loss inside the premises. Hence all are requested to take
care of their belongings"
From India, Madras
please ask the concerned to file an fir and also complain with
the bank.
However in general, to insulate yourself from these kind of
complaints, a general mail can be issued:
"it is hereby informed that employees are responsbile for their
personal belongings and the company is not liable for theft/loss inside the premises. Hence all are requested to take
care of their belongings"
From India, Madras
Dear Ranganathan L, Some of the ATM booth have the facility of webcam so if you check with that you may get the track record of who withdrawn the money.(but this facility all the banks dont have).
From India, Belgaum
From India, Belgaum
Dear All
First of all we need know the Card Lost by the person in the office or somewhere outside before making complaint to the police.
Again if any complaint is made it should in the individual name and not on behalf of company.
And clarify yourself that the person who is complaining is good in charter or he is creating any issue which disturbs the entire unit.
From India, Coimbatore
First of all we need know the Card Lost by the person in the office or somewhere outside before making complaint to the police.
Again if any complaint is made it should in the individual name and not on behalf of company.
And clarify yourself that the person who is complaining is good in charter or he is creating any issue which disturbs the entire unit.
From India, Coimbatore
Community Support and Knowledge-base on business, career and organisational prospects and issues - Register and Log In to CiteHR and post your query, download formats and be part of a fostered community of professionals.
Real ATM theft Movie.zip
ATM Theft.ppt.ppt
Consumer forum on ATM card 13.12.11.pdf