Hi Himanshu,
I have received your presentation after a long search on the internet. Thank you very much for the help. With your permission, can I download and use it for my trainings? It would be awesome if you could share some more presentations that you have.
Thank you once again.
Thank you,
Sridhar
From India, Bangalore
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I have received your presentation after a long search on the internet. Thank you very much for the help. With your permission, can I download and use it for my trainings? It would be awesome if you could share some more presentations that you have.
Thank you once again.
Thank you,
Sridhar
From India, Bangalore
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Dear Himanshu,
Very good presentation. I just wanted to know the validity of the statistics that you mentioned (surprise/startling statistics) and also if it is a general idea for any trade or if it has a particular reference?
Regards
From India, Delhi
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1Very good presentation. I just wanted to know the validity of the statistics that you mentioned (surprise/startling statistics) and also if it is a general idea for any trade or if it has a particular reference?
Regards
From India, Delhi
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Hi,
Thank you for the very good presentation. If you have any more presentations, kindly forward them to my email id padmavathi@bombaystore.com. Since I am in retail, this would be helpful to me.
Regards,
Padmavathi
From India, Bangalore
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Thank you for the very good presentation. If you have any more presentations, kindly forward them to my email id padmavathi@bombaystore.com. Since I am in retail, this would be helpful to me.
Regards,
Padmavathi
From India, Bangalore
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Hello Himanshu, I was looking for some material about training for a friend in India and came across your ppt. It is very comprehensive and has put me in the right direction. Thanks a lot, Lakshmy
From United Kingdom, Middlesbrough
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From United Kingdom, Middlesbrough
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Hello dear, The PPT was awasome and its very useful. thanks for sharing and hope to see such informative PPT in future. Thanking you in Advance. Regards, Rehan.
From India, Hyderabad
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From India, Hyderabad
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Mr. Himanshu,
This portal is dedicated to knowledge sharing on HR-related issues. I appreciate your efforts in sharing the knowledge you possess despite your hectic schedule. It is a service you provide to the HR community.
While I understand your sentiments, it's important to note that when rendering a service, expecting courtesies diminishes the meaning of the service itself. Over time, if you don't receive the courtesy you expect, it may lead to a shift towards self-centeredness, which is not something I wish for you.
Continue serving mankind for as long as you can.
From United States, Cambridge
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This portal is dedicated to knowledge sharing on HR-related issues. I appreciate your efforts in sharing the knowledge you possess despite your hectic schedule. It is a service you provide to the HR community.
While I understand your sentiments, it's important to note that when rendering a service, expecting courtesies diminishes the meaning of the service itself. Over time, if you don't receive the courtesy you expect, it may lead to a shift towards self-centeredness, which is not something I wish for you.
Continue serving mankind for as long as you can.
From United States, Cambridge
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Good day All, Kindly assist with Sustainability startegies for maintaining Customer Service Excellence in an organization. thanks in anticipation of responses. Lagos, Nigeria!
From Nigeria, Lagos
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From Nigeria, Lagos
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Very reasonable and realistic expectation. We appreciate that. We will go through the PPT and get back with the comment if any.
In any case, you deserve to be appreciated for spreading knowledge.
Regards,
Team Member,
HRD Professionals
From India, Ghaziabad
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In any case, you deserve to be appreciated for spreading knowledge.
Regards,
Team Member,
HRD Professionals
From India, Ghaziabad
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Dear Himanshu,
Excellent material! It is very useful, and I fully agree with the CS content on 'Internal' and 'External' aspects, not just the traditional CS needs. CS is also required between departments and involves communication attitude. With the right CS attitude, it improves teamwork within the organization.
May I have your permission to use and modify it for my upcoming Company Teambuilding Program as one of the topics? I hope to receive your reply via email at theonlyway2fly@gmail.com.
If anyone has any better suggestions for me, please advise.
Thank you. Have a wonderful day and everyday.
Cheers,
FH
From Singapore, Singapore
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Excellent material! It is very useful, and I fully agree with the CS content on 'Internal' and 'External' aspects, not just the traditional CS needs. CS is also required between departments and involves communication attitude. With the right CS attitude, it improves teamwork within the organization.
May I have your permission to use and modify it for my upcoming Company Teambuilding Program as one of the topics? I hope to receive your reply via email at theonlyway2fly@gmail.com.
If anyone has any better suggestions for me, please advise.
Thank you. Have a wonderful day and everyday.
Cheers,
FH
From Singapore, Singapore
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Thank you very much. The document was very useful, but I will require improvement strategies after such training has been completed. This is to ensure that effective service is sustained.
I would appreciate your response.
Thank you,
Yusuf
From Nigeria, Lagos
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I would appreciate your response.
Thank you,
Yusuf
From Nigeria, Lagos
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Hi Himanshu, PPT is really good. Just wanted to check if I can modify and use it in my org? I have to present on the same topics. Thanks for sharing such fantastic presentations. Regards, Karishma
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Hi Himanshu,
I just downloaded your PPT, and well, being a trainer myself, it is certainly going to be very helpful. I went through it and found a lot of information that I need to share with the rest of the crowd. Thanks again. Looking forward to seeing more similar ones from your end.
Regards,
Sandeep
From India, Bangalore
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I just downloaded your PPT, and well, being a trainer myself, it is certainly going to be very helpful. I went through it and found a lot of information that I need to share with the rest of the crowd. Thanks again. Looking forward to seeing more similar ones from your end.
Regards,
Sandeep
From India, Bangalore
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Hi!
I was looking for some information on customer complaints and came across this customer service presentation. Good one! As a suggestion, just like you have a couple of slides for "Don'ts," I would have also included a couple for "Dos" (positive language).
Thank you.
From Spain, Madrid
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I was looking for some information on customer complaints and came across this customer service presentation. Good one! As a suggestion, just like you have a couple of slides for "Don'ts," I would have also included a couple for "Dos" (positive language).
Thank you.
From Spain, Madrid
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it’s very good ppt, i’m sure it’s very useful for the customer service purpose. rgds, Arnold
From Qatar, Doha
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From Qatar, Doha
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Hi dude, This is Mohan sharma from ahmdabad i have downloaded the PPT slide it’s really good it will help me a lot in my traning session
From India, Vadodara
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From India, Vadodara
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Hi; I have gone through it and found it to be valuable. I am going to work on it and with your permission i would upload what I did. thanks again Amde
From Ethiopia, Addis Abeba
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From Ethiopia, Addis Abeba
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Dear Himanshu,
Thank you for sharing your training program. I have just downloaded it but have yet to see it, but wanted to say thank you just the same. For me, it would serve more as a way to compare ideas from another professional in the same field.
Thank you once again.
Regards,
Alan
From Malaysia, Johor Bahru
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Thank you for sharing your training program. I have just downloaded it but have yet to see it, but wanted to say thank you just the same. For me, it would serve more as a way to compare ideas from another professional in the same field.
Thank you once again.
Regards,
Alan
From Malaysia, Johor Bahru
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Hi Guys,
I require your assistance in providing a comprehensive competency directory for the financial sector, which houses competencies, competency definitions, and their behavioral indicators (i.e., proficiency levels: Entry, Basic, Intermediate, Advanced, and Mastery).
I will appreciate your feedback soon.
Thanks as usual.
JABBY!
From Nigeria, Lagos
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I require your assistance in providing a comprehensive competency directory for the financial sector, which houses competencies, competency definitions, and their behavioral indicators (i.e., proficiency levels: Entry, Basic, Intermediate, Advanced, and Mastery).
I will appreciate your feedback soon.
Thanks as usual.
JABBY!
From Nigeria, Lagos
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Dear Himanshu excellent ppt.thanks for sharing ,just one thing you can do to make it more effective is by adding few pics.It holds viewers interest. Thanks Mitali
From India, New Delhi
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From India, New Delhi
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Thank you hima. Its a good one. Would you able to share the Facilitator’s Guide for this presentation so that it would be easy for one to run this program. Good work. Keep it up !!
From India, Hyderabad
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From India, Hyderabad
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Hi Himanshu, Was working on a training module on Customer Focus. Found your presentation at the right time. With your permission, will customise it to suit my training needs. Thanks. Manna
From India
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From India
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Hi,
Thank you very much for sharing this amazing material.
I work for a private school in Costa Rica and have been giving workshops for the front line to improve customer service. Your presentation will be of great help for this year's seminar. I guess, as I'm visual, that some images or cliparts could be useful to make it "lighter."
Thanks again for this presentation!
Best regards from Costa Rica.
From Costa Rica, San José
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Thank you very much for sharing this amazing material.
I work for a private school in Costa Rica and have been giving workshops for the front line to improve customer service. Your presentation will be of great help for this year's seminar. I guess, as I'm visual, that some images or cliparts could be useful to make it "lighter."
Thanks again for this presentation!
Best regards from Costa Rica.
From Costa Rica, San José
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Hi Himanshu,
I have just downloaded the PPT. Great one! You can make it a bit more colorful by adding pictures. It will make it attractive too. If I find the time, I will add pictures and send it to you for approval. Is that okay with you?
Thank you.
From India, Chennai
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I have just downloaded the PPT. Great one! You can make it a bit more colorful by adding pictures. It will make it attractive too. If I find the time, I will add pictures and send it to you for approval. Is that okay with you?
Thank you.
From India, Chennai
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Thanks — we’re going to add some additional information to the presentation and use for health-care customer service. This is a great start — thanks, again!
From United States, Wichita
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From United States, Wichita
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I reviewed this presentation, and it is good at the start but becomes boring in the middle. What we need to do is to shorten it so that the audience's interest remains from the beginning. Nonetheless, it is a good presentation. We can utilize this PowerPoint to train our people effectively in order to provide high-quality services to our customers.
Best regards,
Ashfaq
Training Executive
MTBC (Pvt) Ltd
From Pakistan
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Best regards,
Ashfaq
Training Executive
MTBC (Pvt) Ltd
From Pakistan
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Hi Himanshu,
I am Tanveer, newly joined this forum. I have gone through your PPT, and you have mostly covered all points of CS, which is very good. People can use it according to their requirements.
Thanks,
Tanveer
National Training Executive
From India, Pune
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I am Tanveer, newly joined this forum. I have gone through your PPT, and you have mostly covered all points of CS, which is very good. People can use it according to their requirements.
Thanks,
Tanveer
National Training Executive
From India, Pune
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Hi Himanshu,
I'm Leela, and I'm a trainer in the soft skills area. Looking at your slides, if you don't mind, all the necessary content is there, but it's just words. You need to add a lot of pictures as using VAK principles in our slides enhances our presentation and creates attraction for the audience to both see and listen effectively. The background color of your slide should also be energetic. It's just my opinion, but you have indeed put a lot of effort into it.
Cheers.
From Malaysia, Melaka
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I'm Leela, and I'm a trainer in the soft skills area. Looking at your slides, if you don't mind, all the necessary content is there, but it's just words. You need to add a lot of pictures as using VAK principles in our slides enhances our presentation and creates attraction for the audience to both see and listen effectively. The background color of your slide should also be energetic. It's just my opinion, but you have indeed put a lot of effort into it.
Cheers.
From Malaysia, Melaka
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Dear Himanshu,
I have just downloaded the PPT. It looks good as I had a brief look at it. I will comment more later or provide my input to you. I am a trainer and mainly train personnel for call centers and customer service. I would like to thank you for this great work.
Regards,
Aysha Khan
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I have just downloaded the PPT. It looks good as I had a brief look at it. I will comment more later or provide my input to you. I am a trainer and mainly train personnel for call centers and customer service. I would like to thank you for this great work.
Regards,
Aysha Khan
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Hi Himanshu,
I am new in customer care. I have just downloaded the presentation. It appears to me to be pretty comprehensive.
I was wondering if it is possible, by any chance, to provide me with any articles that you might think are worth considering for developing a nice CC presentation. If you have any book suggestions, that would be good too.
You can send all the necessary information to my email tketev@gmail.com.
Regards,
toniketev
From Macedonia, Skopje
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I am new in customer care. I have just downloaded the presentation. It appears to me to be pretty comprehensive.
I was wondering if it is possible, by any chance, to provide me with any articles that you might think are worth considering for developing a nice CC presentation. If you have any book suggestions, that would be good too.
You can send all the necessary information to my email tketev@gmail.com.
Regards,
toniketev
From Macedonia, Skopje
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Hi,
I have gone through the PPT. I'll say the content is good, but there should be something creative as well. For example, if some pictures are added, it becomes more appealing. Nonetheless, the content is really good.
Thanks for sharing.
From India, Ghaziabad
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I have gone through the PPT. I'll say the content is good, but there should be something creative as well. For example, if some pictures are added, it becomes more appealing. Nonetheless, the content is really good.
Thanks for sharing.
From India, Ghaziabad
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Hi Himanshu,
I am working with a domestic call center. The presentation is good, though I think that certain examples in this would also be helpful. Additionally, everyone in today's time knows that these are the 10 things to be done to improve the XYZ problem. However, while training (where we use PowerPoint), we should focus more on how to do it along with what to do.
Thank you.
From India, Calcutta
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I am working with a domestic call center. The presentation is good, though I think that certain examples in this would also be helpful. Additionally, everyone in today's time knows that these are the 10 things to be done to improve the XYZ problem. However, while training (where we use PowerPoint), we should focus more on how to do it along with what to do.
Thank you.
From India, Calcutta
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Hi! You are a blessing from above. Your PPT helps us a lot. Keep it up. I wish I could read more of your ppt. God bless.
From Philippines, Makati
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From Philippines, Makati
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Hi, In any business Customer is the profit. Everything else is over-head. Your presentation has comprehensively covered a very vital aspect of business. Kurumthoti
From Qatar, Doha
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From Qatar, Doha
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Dear Himanshu,
I would like to request from you urgently, the PowerPoint presentation about customer service. I am unable to view the contents of the presentation. If you can forward it to my email address, I would be really grateful.
Thanks & Regards,
Swarup Roy
Gurgaon
From India, Mumbai
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I would like to request from you urgently, the PowerPoint presentation about customer service. I am unable to view the contents of the presentation. If you can forward it to my email address, I would be really grateful.
Thanks & Regards,
Swarup Roy
Gurgaon
From India, Mumbai
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Hi,
Nice PPT. It should be after having gone through feedbacks - I will respond once I see it.
Hey, Himanshu. I also agree you must not let the desire for feedback dampen your spirit to share your knowledge. As it goes, if you share knowledge, more of it you gain. Knowledge is everywhere - you just became an effective medium to put this thought very efficiently. Do your karma, fruits will show up in different forms and shapes - one has to go beyond those fruits and keep on doing one's karma as desired selflessly.
All the best.
From India, Mumbai
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Nice PPT. It should be after having gone through feedbacks - I will respond once I see it.
Hey, Himanshu. I also agree you must not let the desire for feedback dampen your spirit to share your knowledge. As it goes, if you share knowledge, more of it you gain. Knowledge is everywhere - you just became an effective medium to put this thought very efficiently. Do your karma, fruits will show up in different forms and shapes - one has to go beyond those fruits and keep on doing one's karma as desired selflessly.
All the best.
From India, Mumbai
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Dear Himanshu
In today’s shiftinf paradigm from USP to VAE (Value Added Service)customer Service is the key differentiator.
Customer Service will be the future currency that will move the economy in future.
Your PPT will certainly motivate and enlightened the professionals in the area of customer service.
Great job.Keep it up
AVS
From India, Madras
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In today’s shiftinf paradigm from USP to VAE (Value Added Service)customer Service is the key differentiator.
Customer Service will be the future currency that will move the economy in future.
Your PPT will certainly motivate and enlightened the professionals in the area of customer service.
Great job.Keep it up
AVS
From India, Madras
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hi himanshu, i’ve been transfered from HR to Sales -coordinator on promotion. this PPt has come to me right on time. Thanks buddy. keep sending, Rachel.
From India, Hyderabad
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From India, Hyderabad
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Hi, Your PPT is good for everyone who deliver customer service training. It would be better if there are some cases on customer service. Regards, Summe
From Hong Kong, Central District
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From Hong Kong, Central District
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Dear Himanshu, Happy Morning, thanks for the CS PPT , it came as a helping hand for me in need. Keep up the good work. Good to know you. Thanks & Regards Sena
From India, Madras
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From India, Madras
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Hi Himanshu, Thank you very much for your valuable presentation. I just downloaded the presentation and it looks good at first glance. i will go through it and give you additional input. regards
From Ethiopia
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From Ethiopia
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Hi all,
I use the following video clip during my one-day training workshop on ''WOW'' (What's needed, On time, With Value - training workshop on Excellent Customer Service). This video is from an English movie - Five Easy Pieces. It's a classic case study on the disconnect between what the customer needs versus what we offer!
I play this video (it evokes lots of laughter as well, hence a great energizer!) and follow it up with a quiz asking trainees to answer:
1. What did they understand from the waitress's expressions?
2. What went wrong?
3. How could they, as this waitress, diffuse the problem?
Alternatively, I ask them to role-play, with one of them playing Jack Nicholson's character and another being the waitress.
You can also download the script of the scene and provide them a copy beforehand so that they do not miss the dialogue!
Hope you like it... and give feedback too!
Regards.
From India, Pune
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I use the following video clip during my one-day training workshop on ''WOW'' (What's needed, On time, With Value - training workshop on Excellent Customer Service). This video is from an English movie - Five Easy Pieces. It's a classic case study on the disconnect between what the customer needs versus what we offer!
I play this video (it evokes lots of laughter as well, hence a great energizer!) and follow it up with a quiz asking trainees to answer:
1. What did they understand from the waitress's expressions?
2. What went wrong?
3. How could they, as this waitress, diffuse the problem?
Alternatively, I ask them to role-play, with one of them playing Jack Nicholson's character and another being the waitress.
You can also download the script of the scene and provide them a copy beforehand so that they do not miss the dialogue!
Hope you like it... and give feedback too!
Regards.
From India, Pune
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Hi Himanshu,
Just downloaded your PPT, perused through it, and found it quite articulate. Thank you very much for sharing it. I too have been working on a presentation on customer orientation. I will upload it as soon as I am through.
Warm regards,
Ashit Pathak
From India, Delhi
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Just downloaded your PPT, perused through it, and found it quite articulate. Thank you very much for sharing it. I too have been working on a presentation on customer orientation. I will upload it as soon as I am through.
Warm regards,
Ashit Pathak
From India, Delhi
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Hi I have gone through the PPT it is very nice and good one.thanks for sharing.new comer like me will learn a lot form this PPT.thanks again. Regards Sima
From India, Raniganj
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From India, Raniganj
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Hello Himanshu,
Thanks for a lucid presentation. I am a service provider to a few marketing organizations where I am involved in Marketing & HR related services. I would like to use your module and focus on the "Internal customers". May I make a few additions to your presentation? I shall, of course, share the modified presentation with you.
Thanks,
Ashit Pathak
From India, Delhi
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Thanks for a lucid presentation. I am a service provider to a few marketing organizations where I am involved in Marketing & HR related services. I would like to use your module and focus on the "Internal customers". May I make a few additions to your presentation? I shall, of course, share the modified presentation with you.
Thanks,
Ashit Pathak
From India, Delhi
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Training for Customer Service & Team Building.ppt
CUSTOMER SERVICE TRAINING Manual.doc