Dear Team Members,
I work as an HR Manager in an IT firm. I have scheduled a Customer Service training for the Salesmen in Retail. I wanted to get an idea as to what games could support my topic. Can my colleagues suggest some interesting and motivating HR games? I have gone through games on HR but found nothing suitable. My group consists of multilingual individuals from different nationalities.
Thanks and waiting for a quick reply.
From United Arab Emirates, Dubai
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33I work as an HR Manager in an IT firm. I have scheduled a Customer Service training for the Salesmen in Retail. I wanted to get an idea as to what games could support my topic. Can my colleagues suggest some interesting and motivating HR games? I have gone through games on HR but found nothing suitable. My group consists of multilingual individuals from different nationalities.
Thanks and waiting for a quick reply.
From United Arab Emirates, Dubai
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Dear Shahed Checkout this link. Maybe some of the posts are of use to you. Cheers Sajid
From United Arab Emirates, Dubai
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From United Arab Emirates, Dubai
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Hi Shahid,
Try below mentioned activities, i used and found very useful in customer service:
From Qatar
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Try below mentioned activities, i used and found very useful in customer service:
All activities in groups on flip
First : Ask 2 questions:
1. What is your worst customer experience?
2. What are 5 things providers could have done to make it first class?
20 mins with 10 minutes debrief
• Second - 30 min
• 5 statements on cards (distribute to each group)
• Put yourself in the customers shoes!
• Customers are not dependent on us, we are dependent on them!
• The purpose of business is to find and retain customers!
• Internal Customer Service is just as important as External Customer Service!
• Customer Excellence is a state of mind!
• draw a picture which captures the essence of the statement
• when commenced, show slide of all statements
• Each group will match the others drawing to the statement.
First : Ask 2 questions:
1. What is your worst customer experience?
2. What are 5 things providers could have done to make it first class?
20 mins with 10 minutes debrief
• Second - 30 min
• 5 statements on cards (distribute to each group)
• Put yourself in the customers shoes!
• Customers are not dependent on us, we are dependent on them!
• The purpose of business is to find and retain customers!
• Internal Customer Service is just as important as External Customer Service!
• Customer Excellence is a state of mind!
• draw a picture which captures the essence of the statement
• when commenced, show slide of all statements
• Each group will match the others drawing to the statement.
From Qatar
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