Hi CiteHR'ians,
I am doing my final MBA and about to start my project. My specialization is HR, and I have decided to do "HR INTERVENTIONS IN TQM." I googled about this topic, but I need some more guidelines. I have already posted about this on (30-12-2010) but received no replies. Can anyone help me? How can I go further with this topic? Is it an HR topic? Please do me a favor.
From India, Madras
I am doing my final MBA and about to start my project. My specialization is HR, and I have decided to do "HR INTERVENTIONS IN TQM." I googled about this topic, but I need some more guidelines. I have already posted about this on (30-12-2010) but received no replies. Can anyone help me? How can I go further with this topic? Is it an HR topic? Please do me a favor.
From India, Madras
My dear Indra,
All the best to you. When you select a topic for a project, you should be a little careful. The topic should have elasticity in the sense to provide you with more data, case studies, etc. It would have sounded better if you phrased your project title as "HR ROLE IN FACILITATING TQM ACTIVITIES," which is more appealing. Intervention is normally done when there is a problem.
HR's role in activities like TQM, QC, 5S, etc., is essential in motivating and encouraging employees to be more involved in these activities as they are done in addition to their routine jobs. HR's help is certainly needed in solving overtime issues, the non-involvement of employees, lack of team spirit, one-upmanship, and ego issues, etc. Your project should touch on these areas so that you can create a very interesting as well as a useful report. However, I should appreciate you for selecting this unique title.
My best wishes to you.
R. Ganesh
From India, Tiruppur
179All the best to you. When you select a topic for a project, you should be a little careful. The topic should have elasticity in the sense to provide you with more data, case studies, etc. It would have sounded better if you phrased your project title as "HR ROLE IN FACILITATING TQM ACTIVITIES," which is more appealing. Intervention is normally done when there is a problem.
HR's role in activities like TQM, QC, 5S, etc., is essential in motivating and encouraging employees to be more involved in these activities as they are done in addition to their routine jobs. HR's help is certainly needed in solving overtime issues, the non-involvement of employees, lack of team spirit, one-upmanship, and ego issues, etc. Your project should touch on these areas so that you can create a very interesting as well as a useful report. However, I should appreciate you for selecting this unique title.
My best wishes to you.
R. Ganesh
From India, Tiruppur
Dear Indra,
HR plays an important role in supporting TQM initiatives. As rightly pointed out by Mr. Ganesh, TQM encompasses Total Employee involvement in the form of 5S housekeeping practices, Employee Suggestion Schemes, Daily Work Management, Quality Circles, Cross-Functional teams, etc.
All these activities involve all levels of employees, and hence HR intervention becomes evident. There is scope for HR to motivate employees and minimize non-value-adding activities in the process. For example, by practicing 5S, the shop is set in order, search time is greatly reduced, and things are kept in respective places and reviewed on an ongoing basis. Monthly audits are conducted to ensure sustenance.
Similarly, Employee Suggestion Schemes bring about great employee involvement as the suggestions can be work-related small improvements categorized as JDI (Just Do It). Here the suggestion of the employee is so simple that it is implemented by the employee himself after consulting his superior. The next category of suggestion is Work-Related Improvements, wherein the suggestion involves more than one department's help. Here the suggestion is analyzed and implemented if found feasible. All these suggestions carry rewards.
The Quality Circle is a team of employees at the shop floor level who try to solve problems identified by them while they review their activities in the form of Daily Work Management. The most frequent problems encountered are chosen by teams and solved using the QC story method. Competitions are conducted internally and also among group companies, and recognitions and rewards are announced.
The Cross-Functional Team generally comprises Middle and Senior Management employees who try to solve problems of strategic importance to the organization.
These initiatives take time to take roots, but once established, you will be surprised that many problems are solved at the lower levels with some support from the higher-level employees.
Regards,
M.V. KANNAN
From India, Madras
HR plays an important role in supporting TQM initiatives. As rightly pointed out by Mr. Ganesh, TQM encompasses Total Employee involvement in the form of 5S housekeeping practices, Employee Suggestion Schemes, Daily Work Management, Quality Circles, Cross-Functional teams, etc.
All these activities involve all levels of employees, and hence HR intervention becomes evident. There is scope for HR to motivate employees and minimize non-value-adding activities in the process. For example, by practicing 5S, the shop is set in order, search time is greatly reduced, and things are kept in respective places and reviewed on an ongoing basis. Monthly audits are conducted to ensure sustenance.
Similarly, Employee Suggestion Schemes bring about great employee involvement as the suggestions can be work-related small improvements categorized as JDI (Just Do It). Here the suggestion of the employee is so simple that it is implemented by the employee himself after consulting his superior. The next category of suggestion is Work-Related Improvements, wherein the suggestion involves more than one department's help. Here the suggestion is analyzed and implemented if found feasible. All these suggestions carry rewards.
The Quality Circle is a team of employees at the shop floor level who try to solve problems identified by them while they review their activities in the form of Daily Work Management. The most frequent problems encountered are chosen by teams and solved using the QC story method. Competitions are conducted internally and also among group companies, and recognitions and rewards are announced.
The Cross-Functional Team generally comprises Middle and Senior Management employees who try to solve problems of strategic importance to the organization.
These initiatives take time to take roots, but once established, you will be surprised that many problems are solved at the lower levels with some support from the higher-level employees.
Regards,
M.V. KANNAN
From India, Madras
Dear Indra,
HR has a very important role in TQM because it is through its people that an organization achieves quality. Let me explain with a simple example in the aviation sector. Take two airlines: Bangla Biman vs. Singapore Airlines; what distinguishes the two? It is the quality of the services, and this quality is achieved through the quality of the people. All other factors, i.e., technology, equipment, and systems, can be replicated, but people cannot be.
From India, Mumbai
HR has a very important role in TQM because it is through its people that an organization achieves quality. Let me explain with a simple example in the aviation sector. Take two airlines: Bangla Biman vs. Singapore Airlines; what distinguishes the two? It is the quality of the services, and this quality is achieved through the quality of the people. All other factors, i.e., technology, equipment, and systems, can be replicated, but people cannot be.
From India, Mumbai
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