Dear friends,
Thank you for all your kind words regarding my previous post on Retail Customer Service. My earlier post is a combination of Customer Service and Selling Skills. I hope some of you find it helpful for customizing and using with your trainees.
I have created an exclusive module on Retail Customer Service, focusing solely on service aspects for frontline staff. This module can be easily implemented without much customization. This time, I will be able to incorporate stories and videos. Unfortunately, I won't be able to attach videos due to their large file sizes. If anyone is interested in running this module, please contact me for the videos, and I will be more than happy to assist you.
Thank you for your continuous posts and for sharing your work here.
Enjoy the learning.
From India, Hyderabad
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52Thank you for all your kind words regarding my previous post on Retail Customer Service. My earlier post is a combination of Customer Service and Selling Skills. I hope some of you find it helpful for customizing and using with your trainees.
I have created an exclusive module on Retail Customer Service, focusing solely on service aspects for frontline staff. This module can be easily implemented without much customization. This time, I will be able to incorporate stories and videos. Unfortunately, I won't be able to attach videos due to their large file sizes. If anyone is interested in running this module, please contact me for the videos, and I will be more than happy to assist you.
Thank you for your continuous posts and for sharing your work here.
Enjoy the learning.
From India, Hyderabad
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Hey Anil,
Thanks a lot for the module, but I would need the video files for better understanding of the module. Could you please share the same at suresh.trginc@gmail.com or a link where I can download them? Your assistance would be highly appreciated.
Thanks and regards,
Suresh.
From India, Mumbai
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Thanks a lot for the module, but I would need the video files for better understanding of the module. Could you please share the same at suresh.trginc@gmail.com or a link where I can download them? Your assistance would be highly appreciated.
Thanks and regards,
Suresh.
From India, Mumbai
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Thank you all for giving such wonderful feedback. For everyone's benefit, I uploaded videos onto the given site. Thanks to Dinesh Divaker who helped in uploading these videos.
- BAD_CUSTOMER_SERVICE_AND___.mpg: BAD_CUSTOMER_SERVICE_AND___.mpg - DivShare
- Body_language_tips.mpg: Body_language_tips.mpg - DivShare
- Customer_Engagement_Video.mpg: Customer_Engagement_Video.mpg - DivShare
- First_Impressions_video_-_bad_cust_serv_a.mpg: First_Impressions_video_-_bad_cust_serv_a.mpg - DivShare
- Good_salesman_and_questioning.mpg: Good_salesman_and_questioning.mpg - DivShare
- Rocket_Singh_-_Final_words_-_Business_is_.mpg: Rocket_Singh_-_Final_words_-_Business_is_.mpg - DivShare
- Rocket_Singh_–_words_to_use__situation_.mpg: Rocket_Singh_?_words_to_use__situation_.mpg - DivShare
Thank you. Enjoy the learning.
From India, Hyderabad
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- BAD_CUSTOMER_SERVICE_AND___.mpg: BAD_CUSTOMER_SERVICE_AND___.mpg - DivShare
- Body_language_tips.mpg: Body_language_tips.mpg - DivShare
- Customer_Engagement_Video.mpg: Customer_Engagement_Video.mpg - DivShare
- First_Impressions_video_-_bad_cust_serv_a.mpg: First_Impressions_video_-_bad_cust_serv_a.mpg - DivShare
- Good_salesman_and_questioning.mpg: Good_salesman_and_questioning.mpg - DivShare
- Rocket_Singh_-_Final_words_-_Business_is_.mpg: Rocket_Singh_-_Final_words_-_Business_is_.mpg - DivShare
- Rocket_Singh_–_words_to_use__situation_.mpg: Rocket_Singh_?_words_to_use__situation_.mpg - DivShare
Thank you. Enjoy the learning.
From India, Hyderabad
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Thank You all for giving such a wonderful feedback. For everyone's benefit I uploaded Videso on to the given site. Thanks of Dinesh Divaker who helped in uploading these Vidoes.
BAD_CUSTOMER_SERVICE_AND___.mpg: BAD_CUSTOMER_SERVICE_AND___.mpg - DivShare
Body_language_tips.mpg: Body_language_tips.mpg - DivShare
Customer_Engagement_Video.mpg: Customer_Engagement_Video.mpg - DivShare
First_Impressions_video_-_bad_cust_serv_a.mpg: First_Impressions_video_-_bad_cust_serv_a.mpg - DivShare
Good_salesman_and_questioning.mpg: Good_salesman_and_questioning.mpg - DivShare
Rocket_Singh_-_Final_words_-_Business_is_.mpg: Rocket_Singh_-_Final_words_-_Business_is_.mpg - DivShare
Rocket_Singh_–_words_to_use__situation_.mpg: Rocket_Singh_?_words_to_use__situation_.mpg - DivShare
Thank You. Enjoy the learning.
From India, Hyderabad
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BAD_CUSTOMER_SERVICE_AND___.mpg: BAD_CUSTOMER_SERVICE_AND___.mpg - DivShare
Body_language_tips.mpg: Body_language_tips.mpg - DivShare
Customer_Engagement_Video.mpg: Customer_Engagement_Video.mpg - DivShare
First_Impressions_video_-_bad_cust_serv_a.mpg: First_Impressions_video_-_bad_cust_serv_a.mpg - DivShare
Good_salesman_and_questioning.mpg: Good_salesman_and_questioning.mpg - DivShare
Rocket_Singh_-_Final_words_-_Business_is_.mpg: Rocket_Singh_-_Final_words_-_Business_is_.mpg - DivShare
Rocket_Singh_–_words_to_use__situation_.mpg: Rocket_Singh_?_words_to_use__situation_.mpg - DivShare
Thank You. Enjoy the learning.
From India, Hyderabad
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Hello friends,
Please accept my sincere thanks for all your comments on the contribution. Please refer to the previous posting on this same thread for the video links. Links were provided to download from Divshare.com.
Thank you.
From India, Hyderabad
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Please accept my sincere thanks for all your comments on the contribution. Please refer to the previous posting on this same thread for the video links. Links were provided to download from Divshare.com.
Thank you.
From India, Hyderabad
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Dear Sir,
I have liked it a lot, and it provided me with valuable concepts to prepare a similar Training Programme for the frontline employees in a manufacturing company. Hoping for more valuable PPt on training the admin people.
I was not able to see the videos in the PPt. Requesting you to please provide me with the way to see the videos.
Regards,
Aashi Bhattacharya
From India, Mumbai
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I have liked it a lot, and it provided me with valuable concepts to prepare a similar Training Programme for the frontline employees in a manufacturing company. Hoping for more valuable PPt on training the admin people.
I was not able to see the videos in the PPt. Requesting you to please provide me with the way to see the videos.
Regards,
Aashi Bhattacharya
From India, Mumbai
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Good Ones Sir,
Many thanks
Vishwanathan
[Q
UOTE=anilpathi;1104016]Thank You all for giving such a wonderful feedback. For everyone's benefit I uploaded Videso on to the given site. Thanks of Dinesh Divaker who helped in uploading these Vidoes.
BAD_CUSTOMER_SERVICE_AND___.mpg: <link outdated-removed>
Body_language_tips.mpg: <link outdated-removed>
Customer_Engagement_Video.mpg: <link outdated-removed>
First_Impressions_video_-_bad_cust_serv_a.mpg: <link outdated-removed>
Good_salesman_and_questioning.mpg: <link outdated-removed>
Rocket_Singh_-_Final_words_-_Business_is_.mpg: <link outdated-removed>
Rocket_Singh_–_words_to_use__situation_.mpg: <link outdated-removed>
Thank You. Enjoy the learning.[/QUOTE]
From India, Pune
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Many thanks
Vishwanathan
[Q
UOTE=anilpathi;1104016]Thank You all for giving such a wonderful feedback. For everyone's benefit I uploaded Videso on to the given site. Thanks of Dinesh Divaker who helped in uploading these Vidoes.
BAD_CUSTOMER_SERVICE_AND___.mpg: <link outdated-removed>
Body_language_tips.mpg: <link outdated-removed>
Customer_Engagement_Video.mpg: <link outdated-removed>
First_Impressions_video_-_bad_cust_serv_a.mpg: <link outdated-removed>
Good_salesman_and_questioning.mpg: <link outdated-removed>
Rocket_Singh_-_Final_words_-_Business_is_.mpg: <link outdated-removed>
Rocket_Singh_–_words_to_use__situation_.mpg: <link outdated-removed>
Thank You. Enjoy the learning.[/QUOTE]
From India, Pune
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Hello Anil,
At the outset, I take this opportunity to thank you for your presentation. I am in the process of customizing your content and I am very confused with the videos that need to be placed.
According to your upload of video, there are a total of 7 videos, but your presentation has nine entry points for 10 videos.
Could you please help me place them accordingly?
Video 1
Slide - Customer Engagement at the store
In this slide, I have used the video Customer_Engagement_Video.mpg:
This video is about a dejected salesman who learns a lesson.
Video 2/3
Slide - Look at this short film – video 1/ 2
In this slide, I have used the videos:
BAD_CUSTOMER_SERVICE_AND___.mpg
First_Impressions_video_-_bad_cust_serv_a.mpg
These two videos are about cleanliness and bad service.
Video 4
Slide - After communication
In this slide, the video used is Body_language_tips.mpg.
Video 5
Slide - After what's important in communication with the customer
I used the video Rocket_Singh – words_to_use__situation_.mpg –.
Video 6
Slide - Process of dialoguing – guru mantr
Good_salesman_and_questioning.mpg
Salesman selling to an Arab couple.
Video 7
Slide - Listening – video
Which video to use?
Video 8
Slide - Dealing with queries
Which video to use?
Video 9
Slide - After why is it important to delight customers
The slide says - increase referrals video
Which video to use?
Video 10
Slide - Video final words
I used Rocket Singh's - Rocket_Singh_-_Final_words_-_Business_is_.mpg.
Please do advise if my placements are correct and if you could please direct me to the specific name or links for the ones in red.
Thank you,
Ashwin
From United Arab Emirates, Dubai
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At the outset, I take this opportunity to thank you for your presentation. I am in the process of customizing your content and I am very confused with the videos that need to be placed.
According to your upload of video, there are a total of 7 videos, but your presentation has nine entry points for 10 videos.
Could you please help me place them accordingly?
Video 1
Slide - Customer Engagement at the store
In this slide, I have used the video Customer_Engagement_Video.mpg:
This video is about a dejected salesman who learns a lesson.
Video 2/3
Slide - Look at this short film – video 1/ 2
In this slide, I have used the videos:
BAD_CUSTOMER_SERVICE_AND___.mpg
First_Impressions_video_-_bad_cust_serv_a.mpg
These two videos are about cleanliness and bad service.
Video 4
Slide - After communication
In this slide, the video used is Body_language_tips.mpg.
Video 5
Slide - After what's important in communication with the customer
I used the video Rocket_Singh – words_to_use__situation_.mpg –.
Video 6
Slide - Process of dialoguing – guru mantr
Good_salesman_and_questioning.mpg
Salesman selling to an Arab couple.
Video 7
Slide - Listening – video
Which video to use?
Video 8
Slide - Dealing with queries
Which video to use?
Video 9
Slide - After why is it important to delight customers
The slide says - increase referrals video
Which video to use?
Video 10
Slide - Video final words
I used Rocket Singh's - Rocket_Singh_-_Final_words_-_Business_is_.mpg.
Please do advise if my placements are correct and if you could please direct me to the specific name or links for the ones in red.
Thank you,
Ashwin
From United Arab Emirates, Dubai
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Thank you for sharing the wonderful PowerPoint presentation and manual. Both were very comprehensive - you've really put your heart into it!
Please let me know if you could burn the videos onto a CD and courier it to me. I would appreciate it if you could call me on +91 98450 50040 so I can provide you with my mailing address.
ExcelEducator_1
From India, Bangalore
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Please let me know if you could burn the videos onto a CD and courier it to me. I would appreciate it if you could call me on +91 98450 50040 so I can provide you with my mailing address.
ExcelEducator_1
From India, Bangalore
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you have made your self as amitab in kaun baneyga carodpati and salman in big boss i really appreciate your contribution will help definately many career asperants as well as trainers
From India, Palakkad
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From India, Palakkad
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Dear friends,
Thank you for all your kind words regarding my previous post on Retail Customer Service. My earlier post is a combination of Customer Service and Selling Skills. I hope some of you find it useful for customizing and using with your trainees.
I have created an exclusive module on Retail Customer Service, focusing solely on service aspects for frontline staff. This module can be easily implemented without requiring much customization. This time, I will be able to incorporate stories and videos. Unfortunately, I won't be able to attach videos due to their large file sizes. If anyone is serious about running this module, please contact me for the videos, and I will be more than happy to assist you.
Thank you for your continuous posts and for sharing your work here.
Enjoy the learning.
From India, Mumbai
Acknowledge(0)Amend(0)
Thank you for all your kind words regarding my previous post on Retail Customer Service. My earlier post is a combination of Customer Service and Selling Skills. I hope some of you find it useful for customizing and using with your trainees.
I have created an exclusive module on Retail Customer Service, focusing solely on service aspects for frontline staff. This module can be easily implemented without requiring much customization. This time, I will be able to incorporate stories and videos. Unfortunately, I won't be able to attach videos due to their large file sizes. If anyone is serious about running this module, please contact me for the videos, and I will be more than happy to assist you.
Thank you for your continuous posts and for sharing your work here.
Enjoy the learning.
From India, Mumbai
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This seems to be quite an old but excellent post. However, I would appreciate it if I could get the videos at 
, perhaps anybody else in this forum who already has the videos could kindly share.
Thanks,
Maanu
From India, Mumbai
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Thanks,
Maanu
From India, Mumbai
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Dear Anil,
Very good presentation brought out in a lucid style. I appreciate your efforts and compilation. Keep it up.
If possible, you can share videos and stories to my email id: ram.navaratna@gmail.com. Thanks in advance.
Thanks and best wishes,
Ram K Navaratna
From India, Bangalore
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Very good presentation brought out in a lucid style. I appreciate your efforts and compilation. Keep it up.
If possible, you can share videos and stories to my email id: ram.navaratna@gmail.com. Thanks in advance.
Thanks and best wishes,
Ram K Navaratna
From India, Bangalore
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Hi everyone,
I am a trainer with the largest postal company in my country. The training section in the Human Resources department is a new department; thus, I am also new to this training position. I have been tasked with carrying out the Training Needs Assessment for the company to prepare training modules in the form of PowerPoint presentations from the Customer Care Training Manual.
I would appreciate it if someone could forward me information and PowerPoint presentations on customer care, especially in postal services companies.
From Papua New Guinea
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I am a trainer with the largest postal company in my country. The training section in the Human Resources department is a new department; thus, I am also new to this training position. I have been tasked with carrying out the Training Needs Assessment for the company to prepare training modules in the form of PowerPoint presentations from the Customer Care Training Manual.
I would appreciate it if someone could forward me information and PowerPoint presentations on customer care, especially in postal services companies.
From Papua New Guinea
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Thanks for the customer engagement pps. It was great, and I think it would be even better with the videos. Can you please send me the videos to my email mkumenon@gmail.com? It will be a great tool to train customer service as I am a trainer in a Public Sector Bank. Thanks in advance.
From India, Bangalore
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From India, Bangalore
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Hi Anil,
Thank you for the PPT; it's wonderful. Could you please share the video files? Kindly share them at malpanimansha@gmail.com or provide a link for me to download them. Your assistance is highly appreciated.
Regards,
Mansi
From India, Hyderabad
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Thank you for the PPT; it's wonderful. Could you please share the video files? Kindly share them at malpanimansha@gmail.com or provide a link for me to download them. Your assistance is highly appreciated.
Regards,
Mansi
From India, Hyderabad
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Hey Anil,
Really engaging presentation! :) It would be of great help if you could share the videos at tolani.krati@gmail.com. It's kind of urgent, so I would really appreciate it if you could do that at the earliest.
Guys, if anyone else has already received the videos, please share them urgently.
Thanks in advance!
Regards,
Krati
From India, Mumbai
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Really engaging presentation! :) It would be of great help if you could share the videos at tolani.krati@gmail.com. It's kind of urgent, so I would really appreciate it if you could do that at the earliest.
Guys, if anyone else has already received the videos, please share them urgently.
Thanks in advance!
Regards,
Krati
From India, Mumbai
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Training for Customer Service & Team Building.ppt
CUSTOMER SERVICE TRAINING Manual.doc
Training Module.zip