I am currently trying to implement ISO for my organization; however, I haven't done it before. Is there anyone who could help me with how to start working on the ISO implementation? I have completed the ISO 9001:2000 Lead Auditor course, which gives me a basic idea about the clauses, but using it in our industry is where I would need help.
From India, Mumbai
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From India, Mumbai
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The actual process of certification is a relatively straightforward matter.
YES IT IS...
Indeed, most of the certification schemes follow the same basic procedures as outlined in the SEVEN steps.
STEP ONE– Application
Client's submit the application form.
( Register online )
STEP TWO – Acknowledgement of client's application
CERTIFICATION BODY office will acknowledge the client's application and request the client to submit the appropriate documentation which addresses the standard, or standards, that certification is being applied for - the documentation required relates typically to policy statements, copies of client procedures and/or sample work instructions.
STEP THREE– Documentation Review
CERTIFICATION BODY auditors formally review the documentation & provide a report to client .If the report is satisfactory, albeit with minor points raised, the Lead Auditor will agree a date(s) for the formal on-site audit to take place.
Where the report is not satisfactory, following the document review, the client will be asked to correct the points raised, prior to the formal on-site audit being arranged.
STEP FOUR- Audit
There shall be on site audit to determine whether the systems, described in the documentation, are being followed by the client and that the necessary records are being maintained to demonstrate compliance to the standard(s).
A written report will be produced at the close of the audit and a copy given to the client. Where there are minor non-compliance points raised, the client will need to close out the item(s), prior to registration being recommended; this may mean a limited re-audit of the client's business where major non-compliance points are identified.
Where there are no non-compliance points, certifications will be recommended.
STEP FIVE- Office Review
CERTIFICATION BODY office reviews the office report & on successful review, formal certificate is issued. The certification is granted for three years subject to successful surveillance visits.
STEP –SIX – Surveillance visits
At each planned period, during three year period the system is surveillance visited and corrective actions are taken by client where necessary.
STEP -SEVEN– Renewal of certificate
After the three-year period has elapsed, a triennial review is conducted to ensure that all is in order for a new certificate, valid for a further three-year period, to be issued. The process then repeats as from step six.
SUMMARY :
A) As stated previously, the process described in steps 1-7 is in essence the same for all certifiable schemes offered by CERTIFICATION BODY. However, some schemes have slight variations. For example, ISO 14001 requires an intermediate visit to the client, after the document review, but before the formal on-site audit.
B)The above referenced visit is required to ensure that significant aspects have been addressed in the determination of the overall management programme.
C)TS 16949 and AS 9100 requirements have additional requirements for auditing and as such, the audit man-day times are greater than those published for ISO 9001.
D)All man-day requirements are published by the IAF and as such, the client can verify whether any quoted times are reasonable and fair.
From India, Hyderabad
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YES IT IS...
Indeed, most of the certification schemes follow the same basic procedures as outlined in the SEVEN steps.
STEP ONE– Application
Client's submit the application form.
( Register online )
STEP TWO – Acknowledgement of client's application
CERTIFICATION BODY office will acknowledge the client's application and request the client to submit the appropriate documentation which addresses the standard, or standards, that certification is being applied for - the documentation required relates typically to policy statements, copies of client procedures and/or sample work instructions.
STEP THREE– Documentation Review
CERTIFICATION BODY auditors formally review the documentation & provide a report to client .If the report is satisfactory, albeit with minor points raised, the Lead Auditor will agree a date(s) for the formal on-site audit to take place.
Where the report is not satisfactory, following the document review, the client will be asked to correct the points raised, prior to the formal on-site audit being arranged.
STEP FOUR- Audit
There shall be on site audit to determine whether the systems, described in the documentation, are being followed by the client and that the necessary records are being maintained to demonstrate compliance to the standard(s).
A written report will be produced at the close of the audit and a copy given to the client. Where there are minor non-compliance points raised, the client will need to close out the item(s), prior to registration being recommended; this may mean a limited re-audit of the client's business where major non-compliance points are identified.
Where there are no non-compliance points, certifications will be recommended.
STEP FIVE- Office Review
CERTIFICATION BODY office reviews the office report & on successful review, formal certificate is issued. The certification is granted for three years subject to successful surveillance visits.
STEP –SIX – Surveillance visits
At each planned period, during three year period the system is surveillance visited and corrective actions are taken by client where necessary.
STEP -SEVEN– Renewal of certificate
After the three-year period has elapsed, a triennial review is conducted to ensure that all is in order for a new certificate, valid for a further three-year period, to be issued. The process then repeats as from step six.
SUMMARY :
A) As stated previously, the process described in steps 1-7 is in essence the same for all certifiable schemes offered by CERTIFICATION BODY. However, some schemes have slight variations. For example, ISO 14001 requires an intermediate visit to the client, after the document review, but before the formal on-site audit.
B)The above referenced visit is required to ensure that significant aspects have been addressed in the determination of the overall management programme.
C)TS 16949 and AS 9100 requirements have additional requirements for auditing and as such, the audit man-day times are greater than those published for ISO 9001.
D)All man-day requirements are published by the IAF and as such, the client can verify whether any quoted times are reasonable and fair.
From India, Hyderabad
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Hi,
It was really good to get a reply on my post; however, this is not what I was looking for. These are the procedures you need to follow when your documentation and all the procedures are ready for certification. I wanted to know what preparations I need to make in order to pursue certification. How do I go about implementing ISO in our systems before proceeding with the registration?
From India, Mumbai
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It was really good to get a reply on my post; however, this is not what I was looking for. These are the procedures you need to follow when your documentation and all the procedures are ready for certification. I wanted to know what preparations I need to make in order to pursue certification. How do I go about implementing ISO in our systems before proceeding with the registration?
From India, Mumbai
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I am into Service Industry a more kind of KPO which is into Business Intelligence and research.
From India, Mumbai
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From India, Mumbai
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Explain the Mission, Vision, and objectives of the organization.
Assess the current systems.
List down the departments/projects in the organization along with the objectives of each department/project.
List the processes in each department/project.
Each process is allotted to a member; list the current steps in each process.
Take corrective and preventive action based on the collected data above.
- Assign measurables
- Forms
- Checklist
- Instructions
- Flow charts
- Review the work with the team
- Training programs
- Gantt chart (shows the deadline to complete the standardized process during corrective actions, and the member in charge of the activity)
- Assign a team for each process.
Furthermore, map the identified processes.
The steps above need to be repeated and monitored every month for effectiveness after obtaining complete consent from the management. Quality Manuals, policies, records need to be documented, i.e., maintain the list of processes, process map, business plan, organization chart, job/process descriptions.
I am not sure if the above information will be helpful; it is a detailed process overview.
All the best.
Regards,
Deepthi J.
From India, Madras
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1Assess the current systems.
List down the departments/projects in the organization along with the objectives of each department/project.
List the processes in each department/project.
Each process is allotted to a member; list the current steps in each process.
Take corrective and preventive action based on the collected data above.
- Assign measurables
- Forms
- Checklist
- Instructions
- Flow charts
- Review the work with the team
- Training programs
- Gantt chart (shows the deadline to complete the standardized process during corrective actions, and the member in charge of the activity)
- Assign a team for each process.
Furthermore, map the identified processes.
The steps above need to be repeated and monitored every month for effectiveness after obtaining complete consent from the management. Quality Manuals, policies, records need to be documented, i.e., maintain the list of processes, process map, business plan, organization chart, job/process descriptions.
I am not sure if the above information will be helpful; it is a detailed process overview.
All the best.
Regards,
Deepthi J.
From India, Madras
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Hi,
I hope you have obtained the details from the link provided below:
https://www.citehr.com/download-list.php?query=ISO
Thank you.
From India, Coimbatore
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I hope you have obtained the details from the link provided below:
https://www.citehr.com/download-list.php?query=ISO
Thank you.
From India, Coimbatore
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Hello Deepthi,
Thanks for giving a good idea for the above-mentioned title. Though it's brief, it has given me a good idea of what should be done. In fact, I was in a confused state about what should be done to obtain ISO certification as I am currently in the process for my company. Will it be the same requirement for a developing IT organization too? Can you give me an idea on this?
Once again, thank you for the idea on the above-mentioned title.
Regards,
Sathish.
From India, Madras
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Thanks for giving a good idea for the above-mentioned title. Though it's brief, it has given me a good idea of what should be done. In fact, I was in a confused state about what should be done to obtain ISO certification as I am currently in the process for my company. Will it be the same requirement for a developing IT organization too? Can you give me an idea on this?
Once again, thank you for the idea on the above-mentioned title.
Regards,
Sathish.
From India, Madras
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Hi,
I am a Lead Auditor for ISO 9001:2000 as well. It is easy to implement ISO. As I understand, your company is a KPO. First, analyze your current system and relate it to the clauses of ISO. For example, HR training can be correlated with 6.2.2. If you need any help, keep me posted. I would like to suggest that you try implementing ISO with one process initially. Hope this helps.
Regards,
SDB
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I am a Lead Auditor for ISO 9001:2000 as well. It is easy to implement ISO. As I understand, your company is a KPO. First, analyze your current system and relate it to the clauses of ISO. For example, HR training can be correlated with 6.2.2. If you need any help, keep me posted. I would like to suggest that you try implementing ISO with one process initially. Hope this helps.
Regards,
SDB
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Please refer to your inquiry regarding ISO 9001:2000 standard implementation.
The purpose of this standard is to enhance customer satisfaction and facilitate continual improvement within the organization.
Any disciplined individual or organization can easily implement the requirements of the standard. It is simple and useful to implement, emphasizing a disciplined work culture.
The current market favors the customers, also known as a Buyer's Market. Organizations now have to cater to the demands of the customers.
Following standard procedures enables the organization and its employees to navigate smoothly in the global environment without encountering significant difficulties.
I have implemented this standard in over 70 organizations, and many have experienced significant improvements.
The standard leads to better utilization of employed resources and successfully connects sources and resources.
For any further information and details, please contact Jayaraman K at 09944000090 or 09363106063.
[IMG]https://www.citehr.com/misc.php?do=email_dev&email=c3JpdmlkaEBhaX J0ZWxtYWlsLmlu[/IMG], [IMG]https://www.citehr.com/misc.php?do=email_dev&email=c3VqaXRoc0BhaX J0ZWxtYWlsLmlu[/IMG]
From India, Madras
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The purpose of this standard is to enhance customer satisfaction and facilitate continual improvement within the organization.
Any disciplined individual or organization can easily implement the requirements of the standard. It is simple and useful to implement, emphasizing a disciplined work culture.
The current market favors the customers, also known as a Buyer's Market. Organizations now have to cater to the demands of the customers.
Following standard procedures enables the organization and its employees to navigate smoothly in the global environment without encountering significant difficulties.
I have implemented this standard in over 70 organizations, and many have experienced significant improvements.
The standard leads to better utilization of employed resources and successfully connects sources and resources.
For any further information and details, please contact Jayaraman K at 09944000090 or 09363106063.
[IMG]https://www.citehr.com/misc.php?do=email_dev&email=c3JpdmlkaEBhaX J0ZWxtYWlsLmlu[/IMG], [IMG]https://www.citehr.com/misc.php?do=email_dev&email=c3VqaXRoc0BhaX J0ZWxtYWlsLmlu[/IMG]
From India, Madras
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Dear SDB,
I would like to get your suggestions on ISO implementation and its formalities as I am in the process of it and I am heading the HR for a growing IT industry. Could you please help me in this process from the very basic? I would like to contact you for the subsequent process too. Can you give me your email id so that I can be in touch with you?
Thanks,
Sathish.
From India, Madras
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I would like to get your suggestions on ISO implementation and its formalities as I am in the process of it and I am heading the HR for a growing IT industry. Could you please help me in this process from the very basic? I would like to contact you for the subsequent process too. Can you give me your email id so that I can be in touch with you?
Thanks,
Sathish.
From India, Madras
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Attached ppt is for service firms for effective Management of service to understand the nature of services required by customers. Jayaraman.K §
From India, Madras
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From India, Madras
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Please refer to your enquiry regarding the implementation of the ISO 9001:2000 Standard in your organization. The details provided below are for your reference and necessary actions.
To demonstrate compliance with the Standard Requirements, you must establish, document, and implement a Quality Management System as prescribed by the standard.
This document may be divided into two parts for convenience:
Quality Manual and Quality Procedures.
The Quality Manual represents your organization's Quality Management System requirements. It includes the following:
- Scope (for the activity processed)
- Normative References of ISO 9000:2000 STD (Vocabulary)
- Definitions and terms used
- Amendment details
- Organizational structure/chart
- Organization Quality Policy & Objectives, Top Management responsibilities
- Management Representative Appointment details
- Management Review Meeting arrangements
- Terms provided for resources such as human resources, infrastructure, and environmental systems
- Planning arrangements for product or service realization
- Methods for Customer-related processes, purchases/outsource, service provisions
- Control of monitoring and measuring equipment details
- Monitoring & measurements of processes and products or services, internal audit, control of non-conforming products along with corrective and preventive actions methods.
Procedures for the above may be maintained separately for each department. Each procedure will have a purpose, scope, roles and responsibilities, measurable targets, department or section practice manner with identification and traceability of documents and records internally and externally.
Regarding evidence for standard compliance, all existing and supporting documents and records followed in your organization will be included in the system for verification.
The standard specifies six mandatory procedures: control of documents, control of records, management reviews, internal audit, control of non-conforming products or services, and preventive actions.
Depending on the size of the organization (assuming that the strength of your organization, including administrators or process owners, is less than 25), the Quality manual may be established within 12 pages, and each departmental procedure will have 2 pages. It will take around three months for an organization of this size to complete the formalities successfully. There are two charges - Consultancy and Certification charges. I hope the above information meets your requirements.
For any further details, please contact over the phone: 0 99 44 00 00 90 or 0 93 63 10 60 63.
Jayaraman.K
From India, Madras
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To demonstrate compliance with the Standard Requirements, you must establish, document, and implement a Quality Management System as prescribed by the standard.
This document may be divided into two parts for convenience:
Quality Manual and Quality Procedures.
The Quality Manual represents your organization's Quality Management System requirements. It includes the following:
- Scope (for the activity processed)
- Normative References of ISO 9000:2000 STD (Vocabulary)
- Definitions and terms used
- Amendment details
- Organizational structure/chart
- Organization Quality Policy & Objectives, Top Management responsibilities
- Management Representative Appointment details
- Management Review Meeting arrangements
- Terms provided for resources such as human resources, infrastructure, and environmental systems
- Planning arrangements for product or service realization
- Methods for Customer-related processes, purchases/outsource, service provisions
- Control of monitoring and measuring equipment details
- Monitoring & measurements of processes and products or services, internal audit, control of non-conforming products along with corrective and preventive actions methods.
Procedures for the above may be maintained separately for each department. Each procedure will have a purpose, scope, roles and responsibilities, measurable targets, department or section practice manner with identification and traceability of documents and records internally and externally.
Regarding evidence for standard compliance, all existing and supporting documents and records followed in your organization will be included in the system for verification.
The standard specifies six mandatory procedures: control of documents, control of records, management reviews, internal audit, control of non-conforming products or services, and preventive actions.
Depending on the size of the organization (assuming that the strength of your organization, including administrators or process owners, is less than 25), the Quality manual may be established within 12 pages, and each departmental procedure will have 2 pages. It will take around three months for an organization of this size to complete the formalities successfully. There are two charges - Consultancy and Certification charges. I hope the above information meets your requirements.
For any further details, please contact over the phone: 0 99 44 00 00 90 or 0 93 63 10 60 63.
Jayaraman.K
From India, Madras
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Hi all,
I am Ganesh, working as a Lead Auditor (ISO, EMS, and OSHAS) in a reputed certification body in Chennai. If any clarification is needed, please contact me. What Deepthi suggested was good; these are the basic things that need to be implemented at the beginning stage. Moreover, first, identify your process and start.
Regards,
Ganesh S.
09884270201
From India, Madras
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I am Ganesh, working as a Lead Auditor (ISO, EMS, and OSHAS) in a reputed certification body in Chennai. If any clarification is needed, please contact me. What Deepthi suggested was good; these are the basic things that need to be implemented at the beginning stage. Moreover, first, identify your process and start.
Regards,
Ganesh S.
09884270201
From India, Madras
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ISO 9001-2000 Quality Management System Design.pdf
ISO 9001-2000 Quality Management System Design.zip