Hi friends, I am doing a project on competency mapping. I am having trouble understanding the difference between behavioral and functional competencies. I have a list of competencies. Could somebody please tell me what the behavioral competencies and functional competencies would be for the following roles in BPO:
Customer Care Executive
Team Leader
Assistant Manager
Quality Analyst
Trainer
Thanks,
KHUSHI
From India, Ghaziabad
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1Customer Care Executive
Team Leader
Assistant Manager
Quality Analyst
Trainer
Thanks,
KHUSHI
From India, Ghaziabad
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Dear Kushi, Thanks for the query. Your first action when you do not know something is to search the web. For example, had you searched, you would have found the answer for the difference at [Understanding Competencies: The Key to Professional Success](http://www.net-temps.com/careerdev/crossroads/print.htm?id=1330) and [Strategic Human Resource](http://strategic-human-resource.com) *(link updated to site home)* found by Google search at [Google Search](http://www.google.co.uk/#hl=en&xhr=t&q=functional+and+behavioural+ competencies&cp=39&pf=p&sclient=psy&am p;aq=f&aqi=&aql=&oq=functional+and+beh avioural+competencies&pbx=1&fp=87e26fc64b5 8d6a7). Have a nice day. Regards, Simhan A retired academic in the UK
From United Kingdom
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From United Kingdom
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Hi Simhan Thanks alot for the information.I will now try to develop competencies fot the roles. But if you have some information about that also pls forward me.It would be gr8 help. Thanks Khushi
From India, Ghaziabad
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From India, Ghaziabad
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Hi Simhan, I want to ask you something else as well. As I am doing this project, do I need to list down the competencies for each role, then define them, and then add bars? Or do I need to identify competencies, then add bars, and then define them?
Thanks
From India, Ghaziabad
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Thanks
From India, Ghaziabad
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Detailed-Compet encies-of-Globa l-Competency-Mo del.doc
Behavioral-comp etencies-at-wor k.pdf
Competencies.xl s